Associate Operations Manager

We're looking for an Associate Operations Manager to help us build and run the automation systems that power our customer experience at scale. You'll sit within our CX organization, leading projects that span LLM pipeline optimization, robotic process automation, and the cross-functional work that keeps it all moving in the same direction.

Requirements

• 2+ years in a customer experience or operations role, with real ownership of projects and cross-functional initiatives
• Hands-on familiarity with customer service automation tools, including LLMs and related technologies
• A proven ability to lead and develop a team, with strong interpersonal and mentoring instincts
• Sharp analytical skills and the ability to turn messy, real-world data into decisions that actually move the needle
• Strong organizational skills and the ability to manage multiple workstreams without dropping the ball
• A bachelor's degree in a related field
• Ability to work in a remote environment

Benefits

• Equity
• Benefits