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ProPharmaPR

Switchboard Agent

ProPharma Group is the leading global provider of regulatory, clinical, and compliance services, recognized as the world's largest Research Consulting Organization (RCO).

ProPharma

Employee count: 5000+

Germany only

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ProPharma is hiring a Switchboard Agent to provide a professional and friendly reception service for client customers phoning the switchboard line, with a fully remote role based in Germany.

Requirements

  • Answer the multi-line phone promptly, professionally and with a friendly voice.
  • Route calls to the appropriate contact in line with agreed procedures.
  • Ensure all office communications via email are routed to the appropriate person(s) in a timely manner.
  • Client audit support.
  • Provide administrative support to the office as delegated by the Manager.
  • Provide overflow support as required for the medical information services taking detailed messages as delegated by the Manager.
  • Quality Assurance.
  • Training.
  • Supporting the training of new team members as required.

Benefits

  • Generous Paid Time Off
  • 401k Matching
  • Retirement Plan
  • Visa Sponsorship
  • Four Day Work Week
  • Generous Parental Leave
  • Tuition Reimbursement
  • Relocation Assistance

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Entry-level

Location requirements

Hiring timezones

Germany +/- 0 hours

About ProPharma

Learn more about ProPharma and their company culture.

View company profile

ProPharma Group, founded in 2001, has established itself as a premier Research Consulting Organization (RCO) that caters to the comprehensive needs of life sciences companies, including pharmaceuticals, biotechnology firms, and medical device manufacturers. The organization specializes in delivering a broad spectrum of consulting services across the entire product lifecycle. This includes regulatory sciences, clinical research solutions, quality and compliance services, pharmacovigilance, and medical information services. By integrating science with technology, ProPharma consistently strives to enhance the quality of patient care and safety.

The company adopts a unique advising and operational model to provide customized, scalable solutions that significantly de-risk drug and device development processes. With a team of globally recognized experts, ProPharma is committed to maintaining high standards of excellence and innovation, ensuring that its clients meet rapidly evolving health and safety standards. Over the years, the organization has grown not just in size but also in capability, establishing numerous strategic partnerships and acquiring various firms that enhance its service offerings. ProPharma's mission aligns with improving patient outcomes and transforming scientific breakthroughs into real-world healthcare solutions.

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ProPharma

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