ProPharma is hiring a Switchboard Agent to provide a professional and friendly reception service for client customers phoning the switchboard line, with a fully remote role based in Germany.
Requirements
- Answer the multi-line phone promptly, professionally and with a friendly voice.
- Route calls to the appropriate contact in line with agreed procedures.
- Ensure all office communications via email are routed to the appropriate person(s) in a timely manner.
- Client audit support.
- Provide administrative support to the office as delegated by the Manager.
- Provide overflow support as required for the medical information services taking detailed messages as delegated by the Manager.
- Quality Assurance.
- Training.
- Supporting the training of new team members as required.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
