Services Program Manager (Remote Based)

Job Title

Job Description

The Services Program Manager leads strategic, enterprise-level service operations initiatives—authorizing major operational decisions, driving large-scale process and efficiency improvements, aligning policies with executive leadership, overseeing scalable operational frameworks, and accelerating innovation by integrating emerging technologies while empowering senior team members to execute critical initiatives.

Your role:

• Lead the strategic design and execution of enterprise‑level service operations initiatives, ensuring alignment with long‑term organizational objectives and driving transformative improvements across service delivery.

• Influence major operational decisions and resource allocations using data‑driven insights, ensuring operational changes support departmental strategy and organizational priorities.

• Champion large‑scale process improvement and innovation efforts by applying industry best practices, advanced methodologies, and emerging technologies to elevate service quality and operational efficiency.

• Partner with executive leaders and cross‑functional stakeholders to develop, implement, and continually refine scalable service operations frameworks, policies, and procedures aligned with business strategy and regulatory requirements.

• Drive organizational capability and talent development through succession planning, performance management, and strategic delegation of high‑impact initiatives, ensuring leadership readiness and operational excellence.

You're the right fit if:

• Minimum 5 years of experience with Bachelor's OR Minimum 3 years of experience with Master's in areas such as Service Delivery, Service Operations or equivalent.

• Demonstrated ability to work across clinical and non-clinical environments. Experience partnering with senior leaders and program managers. Problem-solving in complex, ambiguous environments and strategic thinking with execution focus

• Understanding of S&SD service delivery organization across multiple modalities and delivery verticals.

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Clinical position.

• You must be able to:

  • Work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements.

  • Work flexible hours (based on business needs).

  • Wear all required personal protective equipment.

  • May be required to comply with vendor credentialing.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is a field role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.

• Discover our rich and exciting history.

• Learn more about our purpose.

• Learn more about our culture.

Philips Transparency Details

The annual pay range for this position in AZ, AR, IA, IO, KS, KY, LO, ME, MS, MO, MT, NE, NM, OK, SC, SD, TN, UT, VI, WV is $107,000 to $171,000.

The annual pay for range for this position in AL, CO, DE, FL, GA, HI, IL, ID, MI, MN, NV, NH, NC, ND, OH, OR, PN, TX, VT, VA, WI, WY is $112,000 to $180,000.

The annual pay for range for this position in AK, MD, NY, RI, WA is $118,000 to $189,000.

The annual pay for range for this position in CA, CT, DC, MA, NJ is $126,000 to 201,000.

This role also includes company fleet/car, training, and advancement opportunities. The actual base pay offered may vary depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation such as an annual incentive plan, sales commission, or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement, and much more. Details about our benefits can be found here.

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.