Service Delivery Manager (all genders) im Bereich Medizintechnik – Baden-Württem

As a Service Delivery Manager, you will lead a team and ensure smooth service delivery under complex conditions, building sustainable customer relationships and promoting trust and satisfaction.

Requirements

• Bachelor's degree in Electrical/Information Technology, Medical Technology, or equivalent qualification
• Employee leadership and motivation
• Outstanding customer management
• Ability to enforce and manage escalations
• Knowledge of Medical Technology and ideally of Philips products
• Very good understanding of processes and challenges in the healthcare and hospital sectors
• Excellent communication skills, especially on management level internally and externally
• Very good negotiation skills
• Very good conceptual skills, analytical, and strategic thinking and acting
• In-depth knowledge of business economics
• Field experience
• Very good knowledge of internal processes and interfaces
• Reliability, reliability, and safe and articulate appearance
• Interdepartmental professional cooperation in the team (team-oriented)
• Very high flexibility and resilience
• Very good MS-Office knowledge and documentation skills
• Overregional mobility and high travel readiness (60%)
• Willingness to work on weekends
• Willingness for extended night duty and 24/7 availability
• Fluent German and English skills in word and writing

Benefits

• Attractive above-market compensation
• Vacation time: 30 days
• Mobility: Subsidized Germany ticket, leasing options for private use (bicycles, cars, smartphones,...)
• Philips University & Philips in Balance: Diverse offers in the field of health as well as professional and personal development
• Philips Pension Fund: Employer-financed old-age provision
• Paid Partner Time: 2 weeks paid time for partners: women in connection with the birth of a child
• Philips MyShop: Discounted Philips products
• Culture: Duz culture, a paid day for voluntary work, various team/ cultural actions (for sustainability, diversity,...), etc.
• Company car with option for private use (1% taxation)