Remote Service Engineer

The Remote Support Engineer focuses on delivering excellent customer care and being there for customers when they need us most. You will engage customers across the globe through our online resources, communities, social outreach, and 1:1 care. This role represents the voice of the consumer and works closely with cross-functional partners across Philips to make our products and policies better.

Requirements

• Provide support to over 200 customers on our range of our Cardiology Informatics products in the assigned geographical region.
• Analyse break/fix issues working with empathy and a sense of urgency to deliver solutions to meet customer/partner needs.
• Resolution of technical service issues according to standard processes and procedures and specialised understanding of complex product issues.
• Maintaining a high level of technical competence on Philips solutions and related technologies and growing own knowledge rapidly.
• Ensure all customers receive prompt and courteous support enabling the highest possible customer satisfaction.
• Share best practices, knowledge and learning with team and the global support community to enhance the quality and efficiency of customer support.
• Working independently with general supervision on daily work, seeking guidance as appropriate.

Benefits

• Employee benefits