Networking Remote Service Advocate

Job Title

Job Description

515184 Technical Remote Services Advocate, CC Solutions (S&SD)- CG 40 (remote)

We have an exciting opportunity for a Technical Remote Services Advocate to join our Customer Care Solution Center organization within Services and Solutions Delivery. You will benefit from the team’s growing breadth and depth of healthcare products and services portfolio, and you will be challenged to drive our best-in-class reputation through top customer experience ratings.

Your role:

• Assuming ownership of a connectivity-related event from initiation to completion
• Resolving network and technical application problems including (but not limited to): Sustained Connectivity, Daily Resolved Connection, System Initial Connectivity
• Improve connectivity of remote devices via IPSEC/SSL VPN tunnels, DSS, etc.
• Support network infrastructure improvement projects
• Utilization of strong communication skills with local service, customer IT, and other groups involved in the Philips Remote Services (PRS) escalation process
• Implementing best practices and process improvements while diagnosing problems, applying effective solutions and determining follow up actions
• Escalating unsolved problems to helpdesk organizations when needed; communicate progress to project manager and leadership
• Initiate, support and drive remote Connectivity performance improvement programs within the Market

You're the right fit:

• Bachelor’s Degree in a related field and 4+ years network/helpdesk/IT support experience required
• Hands-on technical experience troubleshooting and resolving network connectivity issues in a customer-facing role (CCNA level preferred)
• Initiate, support and drive remote Connectivity performance and capability improvement programs within the Market (Diagnostic Site Server, PRS Connectivity)
• Structured administrative skills with the ability to handle multiple simultaneous activities
• Communication and relationship management taking into account cultural and language differences
• Self-motivated, self-directed and normally receives little instruction on day-to-day work and general instructions on new assignments
• Team player with good analytical and problem-solving skills; ability to collaborate and coordinate cross-functionally
• Ability to manage relationships, utilizing influence to work through roadblocks
• Ability understanding of Microsoft Excel and work with large amounts of
• Communicate project status updates and progress reports within the market

Philips Transparency Details

The hourly pay range for this position is $34.30 to $58.80, plus overtime eligible. The actual base pay offered may vary depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

About Philips:

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Read more about our employee benefits.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

#CIRCA

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.