Modality Performance Manager-IGT

Job Title

Job Description

The Modality Performance Manager oversees service operations and support strategy for their modality, resolving quality and reliability issues with the Business Unit to improve customer satisfaction and productivity.

Your role:

• The role involves attending Field Change Order Governance Board meetings, setting operational priorities, and working with National Support Specialist to address parts quality, cost optimization, and root cause analysis for returned parts.

• The Modality Performance Manager leads monthly performance reviews and ensures business results in materials usage, savings initiatives, Cost of Goods, labor and customer loyalty meet targets.

• Additionally, the Modality Performance Manager participates in business improvement projects and supports strategies for part harvesting, refurbishment, and other circular economy programs in the North America region to drive material efficiency.

You're the right fit if:

• You have 5+ years of experience working with Image Guided Therapy, including direct service, technical support, or leading modality performance initiatives with a bachelor’s degree or 9+ years of the aforementioned experience without a bachelor’s degree.

• Your skills include hands-on expertise with Image Guided Therapy Mobile Surgery service and operations, enabling you to effectively support and optimize service delivery and identify quality improvement opportunities.

• You possess at least a Bachelor of Science degree and 5+ years of relevant experience or have 9+ years of equivalent professional experience in a related field.

• You are proficient in key tools and platforms such as Microsoft Excel, PowerPoint, Vivio, Service Max, and/or SAP, which are essential for data analysis, reporting, and operational efficiency.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is a field role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.

• Discover our rich and exciting history.

• Learn more about our purpose.

• Learn more about our culture.

Philips Transparency Details

The pay range for this position in Tennessee is $112,500 to $180,000

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Nashville, TN. USA

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.