Customer Project Manager

Job Title

Job Description

In this role, you have the opportunity to:

Lead projects for Radiology Informatics (RI), that are customer facing, to meet the project’s objectives and stakeholders’ expectations, and to create customer value.

You are responsible for:

• Leading large, cross-functional projects (>€1M), ensuring delivery against scope, budget, timeline, and quality.
• Aligning stakeholders on objectives while managing scope, resources, risks, and dependencies.
• Driving risk management and escalations with clear reporting and actionable mitigation plans.
• Building strong relationships with customers and partners up to senior executive level; representing projects in governance forums.
• Leading and empowering diverse teams to deliver high performance and operational excellence.
• Ensuring adherence to standardized delivery processes and seamless customer experience.
• Managing subcontractors and partners across complex contractual environments.
• Owning financial performance: budgeting, forecasting, change control, and KPI-driven cost optimization.
• Optimizing resource allocation across projects and drive continuous process improvement.

You are part of:

The Enterprise Informatics Radiology Informatics Service & Solution Delivery Implementation for Central Europe. You will report to the EI RI S&SD Implementation Project Management Leader Central Europe. You will be part of an inspiring team that has the goal to strengthen and drive performance of EI RI SS&D Implementation within Central Europe.

To succeed in this role, you should have the following skills and experience:

• 5+ years’ experience in software professional services and project management, ideally in international environments.
• Degree in Software Engineering, Business Engineering, or equivalent.
• PMP certification (or equivalent) with strong command of project management methodologies and estimation techniques (cost, time, resources, risk).
• Proven experience delivering complex software projects to scope, budget, timeline, and quality standards.
• Strong understanding of software systems, integrations, and third-party interfaces.
• Financial acumen with ability to influence margins during both presales and project execution. Negotiation skills: contract negotiations with sub-contractors and competitors
• Excellent stakeholder management skills, including engagement with senior/executive customer representatives.
• Demonstrated leadership capability: leading teams, managing subcontractors, and driving performance across diverse stakeholders.
• Track record in process improvement, service quality optimization, and continuous delivery enhancement.
• Strong communication skills; fluent in English; willingness to travel.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.

#HealthcareInformatics