IT Business Systems Analyst II

At Peter Piper Pizza, our culture embodies our brand values of food, fun and family, with a commitment to making every guest visit memorable!

Job Description

CEC Entertainment, the global leader in family entertainment and operator of Chuck E. Cheese and Peter Piper restaurants, is seeking an IT Business Systems Analyst II to join our team.

This position is based at our Peter Piper Pizza Support Center in Phoenix, AZ but will offer some work from home "WFH" flexibility.

General Summary:

The CEC Information technology portfolio has evolved and now includes a large number of third-party service providers and SaaS solutions. As a result, the processes and tools needed to monitor, manage, and evolve these diverse environments to deliver the needed value to our guests also need to advance. CEC has also been investing in store solutions and infrastructure across its 525 store CEC chain, Pasqually’s Pizza & Wings food delivery and 43 store Peter Piper Pizza chain. We offer our guests several different platforms to interact with via instore, online, delivery or rewards.

Major Responsibilities include but are not limited to:

• Work with business to drive technology implementation lifecycle through all phases such as planning, requirement gathering, process design, configuration, user acceptance testing, Go-Live etc. Manage guidelines, using sound business judgment when exceptions are needed.
• Evaluate business requirements and ensure processes and systems drive efficient and consistent execution.
• Execute functional, regression, integration test cases and log/track any issues using incident management system.
• Review transactional activities and be a strong advocate for internal change control process. Monitor project progress by tracking activity, resolving problems, publishing progress reports, and recommending actions.
• Develop a strong working relationship with different teams across the IT organization.
• Formally assist store systems QC efforts and ensure that all proposed changes are properly vetted and coordinated with all other areas of IT in accordance with change management policies and processes.

Job Requirements:

• Education – BS in Computer Science, MIS, or related degree preferred, but not required.
• Experience - Has 3+ years of IT and business industry work experience, with leadership experience in managing multiple cross-functional teams or projects and influencing senior level management and key stakeholders. A demonstrable history of influencing others through consensus building in a cross functional / matrix environment.
• Technology - Understands all components of multi-location retail IT infrastructure and how they support the business; familiarity with NCR Aloha platform, online ordering/delivery or equivalent.
• Business Acumen - Understands how business works; knowledgeable in current and possible future policies, practices, trends, technology; and information affecting his/her business and organization.
• Customer Focus - Uses data information to improve service, and acts with customer in mind.
• Drive for Results – Can be counted on to exceed goals successfully. Steadfastly pushes self, partners, and others for results. Able to define, measure, and report meaningful measures of service and process effectiveness.
• Process Management – Familiarity with ITIL process principles. Process oriented and implements, operates, and designs and improves processes to get things done.
• Planning and Organization - Sets objectives and goals; breaks down work into the process steps; anticipates and adjusts for problems and roadblocks. Can gather resources (people, funding, material, support) to get things done. Use resources effectively and efficiently.
• Peer Relationships - Can quickly find common ground and solve problems for the good of all. Can represent his/her own interests and yet be fair to other groups. Can solve problems with peers with a minimum of noise. Encourages collaboration and is effective at owning a process that spans groups of stakeholders.
• Decision Quality – Makes good decisions based upon a mixture of analysis, wisdom, experience, and judgment. Most of his/her solutions and suggestions turn out to be right over time. Sought out by others for advice and solutions.
• Presentation and Communication Skills - Effectively communicates with clarity and conciseness both inside and outside the organization; commands attention and can manage group process during the presentation; can change tactics midstream when something isn’t working.

Physical Demands:
To perform the duties of this position, the incumbent must have the ability to sit, walk, stand, bend, twist, reach, and carry, lift, pull, push between 1 – 25 lbs. Incumbent must use a computer, with the repetitive movement of both hands. Incumbent must be able to work an 8-hour shift, with some overtime. Incumbent must also be available to travel to various locations by airplane or by operating a vehicle if needed.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Company:
CEC Entertainment is the nationally recognized leader in family entertainment and dining with both its Chuck E. Cheese and Peter Piper Pizza restaurants as well as the virtual kitchen brand Pasqually’s Pizza & Wings. As the place where a million Happy Birthdays are celebrated every year, Chuck E. Cheese goal is to create positive, lifelong memories for families through entertainment, food, and play. The Company and its franchisees operate a system of 558 Chuck E. Cheese restaurants and 114 Peter Piper Pizza stores, with locations in 47 states and 15 foreign countries and territories. More than 10,000 employees are dedicated to ensuring Every Guest Leaves Happy!

Benefits:
CEC Entertainment offers a wide variety of benefits including medical, dental, vision, life, disability, and 401(k) retirement savings plan to eligible U.S. employees as part of their overall employment package. We also offer job training and career growth opportunities. This position offers some work from home "WFH" flexibility.

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At CEC Entertainment, we believe that our workforce should reflect the diverse backgrounds, experiences, and perspectives of the many guests we serve. As an Equal Opportunity Employer, we do not discriminate against applicants due to race, ancestry, color, genetics, gender identity, gender expression, sexual orientation, national origin, religion, age, physical or mental disability, pregnancy, veteran status, or on the basis of any other federal, state or local protected class.

At Peter Piper Pizza, we care about the safety and health of our guests and employees. We have rigorous health and sanitation standards, and our operational procedures are designed to meet or exceed local requirements and most importantly to protect the health of our teams and guests.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

#Diversity #Inclusion #Culture

The Company:

CEC Entertainment, LLC (“CEC”), headquartered in Irving, Texas, is a nationally recognized leader in family dining and entertainment, proudly operating the iconic Chuck E. Cheese, Peter Piper Pizza and Chuck’s Arcade brands.

Chuck E. Cheese celebrates over half a million birthdays annually, dedicated to creating joyful, lasting memories through fun, food, and play. As the place Where a Kid Can Be a Kid®, the brand is committed to safety through programs like Kid Check® and community support, having donated more than $24 million to schools and nonprofits. In 2025, Chuck E. Cheese received the “Best in STEM” award and was named one of America’s Greatest Workplaces, highlighting its industry leadership both in innovation and employee well-being.

Peter Piper Pizza offers a neighborhood pizzeria experience with quality food, engaging entertainment, and lifelong memories because fun isn't added on---“The Fun is Baked In”! Through amusement and connection, families and communities are brought together every day. Both Chuck E. Cheese and Peter Piper Pizza champion play through different attractions to support physical wellness and strengthen motor skills in kids.

CEC Entertainment and its franchisees operate nearly 600 Chuck E. Cheese locations and over 120 Peter Piper Pizza venues across 45 states and 18 countries. The company proudly fosters a culture of diversity and celebrates fun and play to unite every family. Learn more at chuckecheese.com and peterpiperpizza.com.

Benefits:

CEC Entertainment offers a wide variety of benefits including medical, dental, vision, life, disability, and 401(k) retirement savings plan to eligible U.S. employees as part of their overall employment package. We also offer job training and career growth opportunities. Peter Piper Pizza is a "Work Today, Get Paid Tomorrow" employer.

* * *

At CEC Entertainment, we believe that our workforce should reflect the diverse backgrounds, experiences, and perspectives of many guests we serve. As an Equal Opportunity Employer, we do not discriminate against applicants due to race, ancestry, color, genetics, gender identify, gender ex-pression, sexual orientation, national origin, religion, age, physical or mental disability, pregnancy, veteran status, or on the basis of any other federal, state or local protected class.