Senior Customer Service Engineer

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.

Job Title

Location(s)

PerkinElmer are seeking a Senior Service Engineer to lead our service delivery efforts in the Dublin area. Our team and clients are expanding, and we’re seeking a lead engineer to support a small cluster of accounts in and around Dublin. If you’re an experienced GMP Chromatography engineer, who is looking for less travel time, and more time in front of clients making happy customers, then this may be the right role for you.

PerkinElmer OneSource has an incredibly broad portfolio of Lab Operations products, backed by the best digital and analytics tool set in the industry. We’re seeking a Senior Engineer to help deliver consistently excellent customer service and help realize the benefits of the insights we can provide.

If you’re interested in not just delivering best in class repair and maintenance support but also helping customers take their operations to the next level, driving deeper partnerships and greater value, this role presents the chance to not just deliver support, but help drive the overall improved business outcomes for our clients. This is a phenomenal opportunity to expand your skill set, reduce your travel and deliver differentiated outcomes to our customers, all while leveraging your experience and expertise in Chromatography support on a daily basis.

Requirements:

You Are:

• Exceptionally motivated by and focused on customer satisfaction
• Always looking to improve customer operations, through efficiencies, alternatives and making recommendation.
• Highly consultative, able to identify better ways of working and able to lead your customers through that change management.
• A skilled problem solver, able to break complex problems into digestible pieces, not intimidated by complex or multi-visit repairs.
• An excellent communicator. Clearly, professionally, and proactively communicating with all stake holders.
• Skilled at prioritizing and time management. Always putting customers and their issue resolution first, balancing scheduled service and administrative work
• Excited to leverage data and analytics to assess instrument performance trends and continually suggest improved methods of working and increasing instrument uptime while reducing customer spend.

You Should Have :

• Ideally a Bachelor’s degree in a Chemistry related field and/or a minimum of 6 years of Chromatography repair, PM and OQ execution experience, multiple platforms or manufacturers experience strongly desired.
• Certification in analytical instrumentation from a recognized vendor (e.g., Agilent, Waters).
• GxP certification or extensive training with proven experience in working in GxP-compliant environments and adhering to GxP documentation practices.
• Proficiency in using common Chromatography software such as Empower, or similar platforms.
• A desire to support a few clients deeply, learning the nuances of their operations and serving as the face of our delivery organization to a select few clients

PerkinElmer OneSource is seeking the best engineers to bring the best outcomes to our customers and help design better ways of working for our broader business. If you’re excited and motivated not just by resolving complex instrument issues and delivering exemplary GxP support, but also by leading customers through change and helping to design solutions for improving lab efficiency, this role is the perfect way to take your analytical expertise to the next level.