Product Owner w/Twilio IVR and Insights reporting

We currently have a career opportunity for Product Owner to join our team.

This is an outstanding opportunity for growth. Join one of the fastest growing AI First, Digital Transformation companies globally!

Perficient is a global AI-first consultancy. Our team of strategists, designers, technologists, and engineers partners with the world’s most innovative enterprises and admired brands to deliver real business results through the transformative power of AI. As part of our AI-First strategy, we empower every employee to build AI fluency and actively engage with AI tools to drive innovation and efficiency. We break boundaries, obsess over outcomes, and shape the future for our clients. Join a company where bold ideas and brilliant minds converge to redefine what’s possible - while building a career filled with growth, balance, and purpose.

Job Overview:

The Product Owner is a crucial role on an application development team helping to transform a high-level vision into detailed functional requirements, create product user stories, and accept the completed deliver within a given iteration. That person is the primary contact responsible for ensuring the development team works on the tasks intended to address specific product scope and capabilities.

Duties and Responsibilities

• Lead product vision and strategy for your product team.
• Engage with stakeholders, product managers and engineering in scope definition and requirements refinement.
• Write robust user stories that show your understanding of the product, the technical limitations, personas and acceptance criteria.
• Develop deep knowledge of users, formulating hypothesis and advocating product direction and roadmap.
• Act as the subject matter expert for your product; including awareness of the related technology stack and how the market and our customers use and extract business value from your product(s).
• Define product roadmaps and drive PI objectives.
• Assess risks and benefits of product enhancements and gain alignment with stakeholders, clients, and product managers.
• Analyze product metrics and define continuous improvement initiatives to increase the product’s business value.
• Introduce new approaches and tool sets that will allow the product development team to better understand the solution criteria and requirements.

These are the minimum qualifications required for someone to be considered for this position.

Qualifications include:

• 7+ years of working experience as a Product Owner who is used to working in a high performing Scrum environment.
• Strong exposure to database & queries and experience working on report creations.
• Experience in gathering reporting specific business needs and translating them into US with detailed acceptance criteria for the team to work on.
• Exposure and good understanding of end-to-end Twilio IVR and Insights reporting.
• Task ownership and ability to independently drive initiatives with minimal or no help.
• Highly proficient in collaborating with project stakeholders, end-users, business partners, and technical team members to deliver high quality products.
• Excellent communication skills with experience handling extremely challenging & demanding stakeholders.
• Concrete understanding of writing high quality user stories and ability to define high-level business objectives and drive product roadmaps.
• Demonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support data-informed task execution.
• Familiarity with AI-enhanced platforms is a plus.
• A solid understanding of AI capabilities and limitations including ethical considerations is expected.
• Experience in agile and scrum development organizations.
• Experience with identifying and reporting on key performance indicators to help visualize efficacy of product enhancements.

Nice to haves:

• Certified Scrum Product Owner (CSPO) or Professional Scrum Product Owner (PSPO) is a plus.
• Experience healthcare is a plus.

The salary range for this position takes into consideration a variety of factors, including but not limited to skill sets, level of experience, applicable office location, training, licensure and certifications, and other business and organizational needs. The new hire salary range displays the minimum and maximum salary targets for this position across all US locations, and the range has not been adjusted for any specific state differentials. It is not typical for a candidate to be hired at or near the top of the range for their role, and compensation decisions are dependent on the unique facts and circumstances regarding each candidate. A reasonable estimate of the current salary range for this position is $83,330.00 to $149,880.00. Please note that the salary range posted reflects the base salary only and does not include benefits or any potential equity or variable bonus programs. Information regarding the benefits available for this position are in our benefits overview.

WHO WE ARE

Perficient is a leading global digital consultancy. We imagine, create, engineer, and run digital transformation solutions that help our clients exceed customers’ expectations, outpace competition, and grow their business. With unparalleled strategy, creative, and technology capabilities, our colleagues bring big thinking and innovative ideas, along with a practical approach to help our clients – the world’s largest enterprises and biggest brands succeed.

WHAT WE BELIEVE

At Perficient, we promise to challenge, champion, and celebrate our people. You will experience a unique and collaborative culture that values every voice. Join our team, and you’ll become part of something truly special.

We believe in developing a workforce that is as diverse and inclusive as the clients we work with. We’re committed to actively listening, learning, and acting to further advance our organization, our communities, and our future leaders… and we’re not done yet.

Perficient, Inc. proudly provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. Perficient, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Perficient, Inc. expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or covered veterans. Improper interference with the ability of Perficient, Inc. employees to perform their expected job duties is absolutely not tolerated.

Applications will be accepted until the position is filled or the posting is removed.

Disability Accommodations:

Perficient is committed to providing a barrier-free employment process with reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, please contact us.

Disclaimer: The above statements are not intended to be a complete statement of job content, rather to act as a guide to the essential functions performed by the employee assigned to this classification. Management retains the discretion to add or change the duties of the position at any time.