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Penn Foster is a for-profit online college offering a range of degree and vocational programs, dedicated to providing accessible and career-focused education.
Employee count: 501-1000
We are seeking a self-driven, hard-working, and resourceful Support and Implementation Specialist to provide technical assistance and customer service to our EHR Go customers. This role is primarily responsible for managing all incoming support calls and tickets, fostering our working relationship with our after-hours support center, and supporting new customer implementations as assigned by the Director of Accounts and Implementation. The ideal candidate has strong problem-solving, communications, and organizational skills, is able to manage multiple tasks and prioritize them effectively, and has a teamwork- and customer-focused mindset with patience and empathy.
◦ Answer, triage, and resolve support calls from students, faculty, and customers regarding the EHR Go product. ◦ Handle all support-related Zendesk tickets, ensuring prompt resolution of issues. ◦ Provide guidance on accessing the platform and troubleshooting usage issues. ◦ Provide feedback to improve the support process based on user interactions. ◦ Identify trends in support tickets and sleuth out areas where our system can be improved.
◦ Assist the Director of Accounts and Implementation in onboarding new EHR Go customers. ◦ Setup new accounts in the appropriate systems. ◦ Facilitate new customer orientation training. ◦ Provide top-tier customer service and support for new customers throughout the implementation/new adoption onboarding process.
◦ Direct new prospect customer leads to the appropriate account executive for further assistance.
◦ Maintain clear and effective verbal and written communication with users to enhance their experience with EHR Go. ◦ Demonstrate timely and engaging communication with all members of the EHR Go team. ◦ You genuinely care about people and want to help so you try to understand their situation by listening and asking questions. You instill trust in people by your warm and sincere communication style. You conduct yourself with confidence (not arrogance) and people like to do business with you because they respect you and your opinion. About Us: At Penn Foster Group, we are transforming online learning to help learners by bringing together Penn Foster, CareerStep, Ashworth College, James Madison High School, the New York Institute of Photography, the New York Institute of Art and Design, and other education platforms. Together, we create an accelerated path to greater economic mobility through real-world skills and knowledge that enable learners to achieve long-term success in the workplaces of the future. Our history dates back to 1890 when our founder, Thomas Foster, pioneered distance education by offering training by mail for coal miners to get the necessary skills for safer jobs. Today, with the partners who use our education and training programs, we continue that mission of providing accessible training and education for in-demand skills and are building a workforce that’s prepared for the future job market. Equal Employment Opportunity: We strive toward Diversity, Equity, and Inclusion at Penn Foster Group by intentionally building teams that are diverse – in identities, lived experiences, and ideas to create a culture where people feel connected to each other and have a sense of belonging. We value diversity, equity, and inclusion because it is the foundation that enables us to achieve what we set out to do as an organization – from maximizing the number of learners who can reach their goals while giving them the kinds of experiences we want them to have, to becoming the type of company we want to work in. What We Offer: We offer a robust benefits package that includes medical, dental, vision, flexible spending, generous paid time off, sponsored volunteer opportunities, a 401K with a company match, plus free access to all of our online programs.
Full Time
Open to candidates from all countries.
Learn more about Penn Foster and their company culture.
At Penn Foster, we are at the forefront of revolutionizing the educational landscape through pioneering technology and innovative learning solutions. Established in 1890 with a mission to democratize education, we have evolved from the International Correspondence Schools into a leading force in online and blended learning. Our core focus is on bridging the persistent gap between education and economic opportunity, empowering a diverse population of learners to achieve their personal and professional aspirations. Through our advanced, data-driven platform, we deliver flexible, self-paced, and affordable educational programs that are meticulously designed to meet the dynamic needs of today's workforce. We are not just an educational institution; we are a talent development platform committed to upskilling America's workforce and preparing individuals for the in-demand jobs of the 21st century.
Our commitment to innovation is exemplified by our comprehensive portfolio of over 100 accredited degree, diploma, and certificate programs across our family of brands, including Penn Foster College, Penn Foster Career School, and Penn Foster High School. We forge strategic partnerships with leading employers, community-based organizations, and academic institutions to create customized learning pathways that address critical skills gaps. By leveraging cutting-edge technology, we provide an accessible and personalized learning experience, enabling over 175,000 learners annually to acquire the essential knowledge and credentials for career advancement. Our vision extends beyond individual success; we are dedicated to building a stronger, more skilled workforce, thereby energizing communities and fostering economic growth and progress for all.
Learn about the tools and technologies that Penn Foster uses to build, market, and sell its products.
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501-1000 employees
1890
Kermit Cook
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United States onlyEmployee count: 501-1000
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