United States onlyCompany Overview
FOCUS provides cloud-based, core administration solutions (FOCUS Tech) and services (FOCUS Insurance Services) for P&C insurance companies and MGAs. Using decades of industry experience, FOCUS is taking the risk out of insurtech for small, mid-size, and growth-focused insurance organizations.
When you join FOCUS, you immediately become one of our most valued components – and we’re committed to investing in you. That means you can look beyond the paycheck and excellent benefits to an environment that will help you grow and achieve your professional goals through development and advancement opportunities and the support of our outstanding leaders and teammates.
Position Objective
Reviews and analyzes applications, inspections, endorsements, cancellations, and reinstatements to determine policy eligibility while adhering to underwriting rules and guidelines. Accepts or rejects applications and makes risk selections on behalf of the carrier client within underwriting rules and guidelines. Handles inbound calls and chats from agents and clients to provide guidance on policy forms, coverage, and underwriting decisions. Processes tasks across new business, inspections, endorsements, cancellations, and reinstatements to ensure timely and accurate workflow completion. Develops and maintains strong agent relationships and acts as a subject matter expert by providing guidance on policy forms, coverage, and departmental processes to both external agents and internal team members.
Position Summary
Description
% of Time Spent
Policy Underwriting & Risk Assessment
Review and process applications for all personal lines coverage to determine eligibility for company programs.
Analyze applications, inspections, and endorsements to make risk selection decisions within established underwriting rules and guidelines.
Accept or reject applications and determine coverage, pricing, and endorsements with accuracy and efficiency.
Process requests for cancellations, reinstatements, and endorsements while adhering to departmental service standards.
Demonstrate proficiency in 5 or more underwriting functions, including risk evaluation, premium calculation, and policy adjustments.
· Research complex underwriting issues and provide solutions for eligibility, coverage, and compliance concerns.
50%
Agent & Client Support
Serve as a subject matter expert for agents by providing guidance on policy forms, coverage options, and application submission.
Receive and handle agent calls regarding bind requests, endorsement changes, cancellations, reinstatements, inspections, missing information, and quote acceptability.
· Maintain strong agent relationships through proactive communication and timely resolution of inquiries.
30%
Follow-Up & Workflow Management
· Ensure timely and accurate processing of tasks to support departmental and client needs.
Maintain organized workflow to optimize productivity and compliance with underwriting standards.
10%
Continuous Learning & Compliance
Stay current on underwriting rules, policy forms, industry trends, and regulatory requirements.
Participate in training sessions and cross-functional initiatives as needed.
Ensure compliance with carrier and company guidelines in all underwriting decisions.
Recommend process improvements to enhance underwriting quality and efficiency.
10%
Education
Bachelor’s degree from a four year college or university preferred.
Work Experience
Recommend process improvements to enhance underwriting quality and efficiency.
Recommend process improvements to enhance underwriting quality and efficiency.
Knowledge, Skill and Abilities
Recommend process improvements to enhance underwriting quality and efficiency.
Recommend process improvements to enhance underwriting quality and efficiency.
Recommend process improvements to enhance underwriting quality and efficiency.
Recommend process improvements to enhance underwriting quality and efficiency.
Recommend process improvements to enhance underwriting quality and efficiency.
Customer service and conflict-resolution skills, including handling agent or client inquiries professionally.
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Self-motivated, disciplined, and able to maintain productivity without direct supervision
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Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams) for documentation, reporting, and team collaboration
An active 2-20 or 4-40 license, or industry designation such as CPCU or CIC, is preferred.
Manager Level
Non-Manager/Individual Contributor
Supervisory Responsibility
Provides guidance, leadership, or training to other internal employees (no direct supervision)
Organizational Structure
Reports to: Supv, Client Experience
Working Conditions
Position is fully remote; employee is expected to maintain a dedicated, distraction-free workspace.
Employee is responsible for providing a reliable internet connection that meets minimum speed requirements.
Use of a company-provided computer, headset, and other necessary equipment is required.
Work schedule may include standard business hours; flexibility may be required to meet peak call/chat volumes.
Ability to manage multiple communication channels (calls, chats, task systems) efficiently from home.
Must adhere to data security and confidentiality standards while handling sensitive client and policy information.
Participation in virtual team meetings, training sessions, and performance reviews.
Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams) for documentation, reporting, and team collaboration
FLSA Status
The FLSA status for this position will be determined by the Compensation or HR team
Why join the FOCUS Team?
The FOCUS Difference:
Medical, Dental, Vision, Life, Pet; Flexible Spending Account
Competitive Salaries
401K Match
Work-Life Balance: Personal Days, PTO Days, 12 Paid Holidays, Two Paid Days for Volunteer Service, Paid Parental Leave
Short and Long-Term Disability
Employee Support Programs, Including Mental Health
Tuition Reimbursement
Matching Charitable Gift Program
Lucrative Referral Program
Commuter Benefits
Flexibility: Remote and Hybrid Opportunities Available
This position is not able to be performed in California, Colorado, New York or Washington.
EEO
Team Focus Insurance Group is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics.
Disability
Team Focus Insurance Group is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process, please contact our HR department at hrinfo@peak6insurtech.com. We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process.
Note to applicant: It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or continued employment. Please know that our company does not use lie detector tests in our hiring process.
