United States onlyFor over 35 years, Peak Technologies has been at the forefront of providing end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes.
Requirements
- Provide responsive customer service while administrating sales support.
- Be a problem solver. Provide recommendations and options to help solve problems.
- Establish collaborative and positive relationships with our internal team and customers by understanding their needs.
- Demonstrate knowledge of company’s products and services. (Training will be provided.)
- Provide input to develop a system to manage new and existing maintenance contracts.
- Aid in documenting contracts and inclusion of entitlement information for quotes on renewals.
- Assist with communication to customers on serial number contract status.
- Assist with commercial outreach and notification for maintenance contract renewals.
- Monitor manufacturers’ web portals for renewals and new contract information.
- Assist in research and defining appropriate action for specific serial number (internal contract v OEM contract).
- Assist in administration estimate for contract renewals and assist in managing pricing currently in place.
- Review and reconcile contract vs. customer serial number inventory; determine outliers and investigate discrepancies.
- Assist in administration of Managed Services contracts (both internally and with partners).
- Collaborate with accounting team as needed to problem solve and provide required information required to properly account for unearned revenue on maintenance contracts.
- Stay informed on new products from sales and technical staff.
- Respond to Customer Inquiries: Repair status (provide tracking # and timeline for delivery).
- RMAs and repair requests.
- Requests for technical support and case number generation.
Benefits
- Medical, dental, and vision benefits
- Paid time off
- 401(k) matching
- Life insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Professional development opportunities
