Customer Marketing Program Manager

About PDQ

PDQ, founded in Salt Lake City, UT, USA, makes device management simple, secure, and Pretty Damn Quick through our products Deploy, Inventory, Connect, Detect, SimpleMDM and SmartDeploy. IT teams use our products to reduce complexity, improve efficiency, and enhance control in their unique environments. We are backed by TA Associates and Berkshire Partners, top-tier global private equity firms.

PDQ's Core Values: Honesty, Ownership, Collaboration and Improvement

Job Description:

• Before you apply, please note:
• • This is an remote role open to candidates residing in any of PDQ's open states (see below for a list).

The Customer Marketing Program Manager role at PDQ is an experienced individual contributor position. This role will manage large-scale customer cross-sell campaigns across PDQ’s portfolio of products that help drive towards aggressive revenue targets. They will also own and report on specific customer marketing programs that drive engagement, loyalty, and advocacy, contributing to our customer retention and revenue growth goals.

What you'll be doing:

• Independently develop, implement, and report on specific customer marketing programs, such as cross-sell, onboarding, renewal, retention, and advocacy, at the direction of senior leadership.
• Facilitate and host customer marketing events, including cross-sell and up-sell initiatives, in collaboration with sales, customer success, and technical product experts.
• Develop and implement programs like review and referral that drive brand awareness, credibility, and customer advocacy.
• Measure customer satisfaction and loyalty through regular NPS surveys and leverage insights to inform future customer marketing programs.
• Partner with our product growth team to experiment with in-platform messaging to drive up-sell opportunities and conversions based on user data and customer journey insights.
• Proactively and regularly report on program and campaign performance, providing key insights to senior leadership to inform planning and prioritization.
• Collaborate with broader marketing teams on customer marketing needs, such as go-to-market launches and product updates.
• Analyze data, including product usage, to understand customer pain points and engagement; leverage this data to drive experimentation, establish program strategy, and identify KPIs.

We're looking for people who have:

• 5+ years of marketing experience
• Previous experience driving successful customer marketing programs.
• A positive attitude and a passion for problem-solving
• Experience managing and executing customer marketing campaigns across parts of the customer journey
• Strong knowledge of customer marketing principles and tools
• Strong organizational skills to independently execute numerous projects and initiatives by assigned due dates
• Working analytical skills with the ability to interpret data and inform data-driven decisions
• Demonstrated ability to collaborate across teams and drive results in a fast-paced environment

PDQ Perks & Benefits:

PDQ offers all of the great perks and benefits you'd expect from working at a very cool tech company, and even some you might not expect, including:

• 4-Day Work Week
• Equity
• Managers who champion professional development
• 100% Premium Coverage for medical, dental and vision for you and your dependents
• 100% Premium Coverage for Short Term Disability, Long Term Disability, Life, and AD&D Insurance
• Company Match of the first 6% of your employee deferrals
• Flexible Paid Time Off Policy that treats you like the adult that you are
• Health Savings Account (HSA) and wellness incentives
• Quarterly Company Values Award (team member nominated)

PDQ is proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. If you would like to request reasonable accommodation for a medical condition or disability during any part of the application process, please contact hr@pdq.com.

The majority of PDQ's full-time roles do not qualify for sponsorship of employment visas such as the H-1B visa. This applies to scenarios where a candidate might possess temporary work authorization during their schooling or after graduation (e.g., CPT, OPT), but would require H-1B visa sponsorship within a few years of employment to retain eligibility for employment.

*Currently, candidates who are eligible for fully remote positions can live in any of the following US states: AR, AZ, CO, CT, FL, GA, ID, IL, IN, KY, MD, MI, MN, MO, NC, NH, OK, OR, TN, TX, UT, VA, WA, WI.