Technical Services Engineer

About Patchworks

Patchworks is the leading integration platform for fast-growing ecommerce and retail brands. We help ambitious businesses streamline their operations by connecting systems such as ecommerce platforms, ERPs, WMS, and 3PL providers. Our platform empowers merchants and partners to build scalable, efficient integration solutions without compromise.

Role Overview

As a Technical Services Engineer at Patchworks, you'll play a key role in supporting our customers and partners with expert-level technical solutions. This is a hands-on role where you’ll help partners and clients implement robust integration solutions, resolve complex technical challenges, and contribute to the growth of Patchworks' technical services practice.

Key Responsibilities

• Provide hands-on technical development and engineering services to support professional services customers and partners.
• Support key partners as they implement integration solutions for Patchworks customers, acting as a trusted technical advisor.
• Collaborate closely with the Head of Technical Services to shape the roadmap and delivery of technical services.
• Participate in internal knowledge sharing and contribute to the creation of technical documentation and best practices.

Experience Skills Required:

• 1-2 years in a development or engineering role within a SaaS business.
• 1–2 years experience in a technical support or project engineering role, preferably focused on systems integration.
• Proven experience working with ecommerce systems such as Shopify , NetSuite , and other ERP/WMS/3PL platforms
• Strong problem-solving skills and the ability to guide others through complex technical challenges.
• Confident in communicating with both technical and non-technical stakeholders.
• Experience working in agile environments and collaborating with cross-functional teams.

Desirable:

• Experience with APIs (REST, SOAP, GraphQL), webhooks, and authentication protocols like OAuth and SQL
• Familiarity with iPaaS platforms and middleware solutions.
• Knowledge of cloud infrastructure (e.g., AWS) and monitoring tools.

What you’ll get in return:

• A competitive salary career progression at a leading eCommerce iPaaS company
• The very latest Apple tech and everything you'll need to get going
• An inclusive, supportive, "no questions are silly" working environment
• Remote working
• 25 days holiday for a healthy work-life balance
• Your birthday off
• A pension scheme
• Access to a wide range of perks and discounts on Perkbox
• A range of health benefits and mental health coverage.

If you are passionate about technology and thrive in a fast-paced environment where you can make a significant impact, we want to hear from you. Apply now and join us in delivering exceptional support and solutions to our valued clients. Our policy is to employ the best-qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.