Location:
- Ensuring excellent customer service internally and/or externally.
- Generates required program reports or documentation accurately and on time.
- Actively participates in the development of departmental procedures and process documentation.
- Uses subject matter expertise in everyday tasks to meet the team’s objectives, make recommendations based on the interpretation/synthesis of data, and assess team needs to determine action.
- Proactively identifies opportunities for process improvement.
- Assists in the planning and/or execution of special projects.
- Ensures the protection of sensitive information.
- Resolves technical and subject matter issues.
- Collaborating with others to identify and resolve issues or process improvements.
- Acts as a liaison within the group and throughout the organization to meet client needs and coordinate service delivery.
- Adhering to standard operating procedures (SOP’s).
- Assisting with the creation, documentation, and implementation of departmental procedures.
- Participating in meetings and being a dependable resource on assigned projects.
- Assists management with escalations when applicable.
- Assists with training.
- Effectively escalates issues and acts as first point of escalation for Associate I.
Requirements
- Bachelor’s Degree in relevant field or 1-3 years equivalent work experience.
- 3 plus years of experience working in specialized area related to this role.
- Demonstrates outstanding internal and external client service skills.
- Excellent written and verbal communication skills.
- Effective problem-solving ability.
- Able to adapt to the constantly changing environment.
- Accustomed to successfully meeting critical deadlines.
- Must be able to work both independently and as part of a team.
- Must be proficient in Microsoft Office Suite.
Benefits
Details
