United States onlySupport Analyst I position at PAR Technology Corporation, responsible for providing first-line support to restaurant clients using PAR OPS software.
Requirements
- Customer-first mindset with a strong drive to solve problems, not just close tickets
- Excellent written communication skills with the ability to explain complex topics clearly and concisely
- Strong verbal communication skills and comfort supporting customers by phone
- A sense of urgency and ownership when responding to client needs
- An independent problem solver who proactively seeks solutions while collaborating with teammates
- High attention to detail with the ability to understand how individual actions impact systems and data
- Comfort working in a fast-paced, agile, and growing technical organization
- Experience providing technical or application support in the hospitality industry preferred
- Previous restaurant management or restaurant operations experience strongly preferred
- Familiarity with POS systems and/or back-office restaurant software
- Basic Microsoft Excel skills (filtering, sorting, analyzing data)
- Experience writing step-by-step instructions or support documentation
- Ability to cross-train and support additional functions as business needs evolve
