Manager, Technical Program Management

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Job Summary
The Manager Technical Program Management is responsible to lead the large-scale implementation and integration of our next-generation Restaurant Technology Platform, which encompasses Point of Sale (POS), Inventory, Labor Management, Makeline Optimization, and Driver Dispatch solutions. This role drives architecture, API integration, and system interoperability across a complex multi-vendor ecosystem with 100+ integrations spanning internal systems, franchisee tools, and third-party partners.

Duties and Responsibilities (other duties as assigned)
Technical Leadership & Architecture

• Lead technical delivery across POS, Inventory, Labor, Makeline, and Dispatch systems ensuring scalability, reliability, and interoperability.

• Govern and drive API strategy, architecture standards, and data integration frameworks across 100+ internal and external systems.

• Collaborate with engineering and vendor teams to establish secure, real-time data exchange between restaurant systems, digital channels, and enterprise platforms.

• Oversee technical validation, configuration, and integration testing during pilot and rollout phases.

• Propel creation of architectural blueprints, interface specifications, and system flow documentation for all integrations.

Program Management & Execution

• Manage full lifecycle delivery of the restaurant technology platform, from discovery through pilot, scale, and stabilization.

• Oversee cross-functional program plans, schedules, and dependencies across multiple vendors and internal technology teams.

• Maintain a unified program roadmap and technical dependency tracker across POS, middleware, and third-party services.

• Drive governance through structured weekly technical syncs, risk reviews, and architecture steering committees.

• Ensure program milestones are met on time and within budget while maintaining a high degree of technical quality and performance.

Vendor & Integration Oversight

• Partner with vendors (POS, middleware, labor, dispatch, inventory) to define API specifications, SLAs, and performance benchmarks.

• Validate vendor architectures for alignment with enterprise security, scalability, and integration standards.

• Manage and prioritize integration backlog across 100+ interfaces, including POS, delivery aggregators, ERP, financial systems, and digital channels.

• Coordinate joint technical workshops and design sessions to align on implementation details and deployment readiness.

• Lead incident management and RCA for technical issues arising from integrations or data inconsistencies.

Collaboration & Leadership

• Partner with enterprise architecture, cloud infrastructure, and DevOps teams to ensure modern, resilient, and secure system designs.

• Act as the bridge between business owners and technical teams — translating business requirements into executable technical workstreams.

• Mentor project engineers, integration leads, and analysts in best practices for enterprise-scale integrations and rollout delivery.

• Drive alignment across global IT, Operations, and vendor partners to ensure unified deployment and support strategy.

• Present program updates, technical status, and key decisions to executive leadership and steering committees.

Everybody loves pizza, which means they also love the people who are behind the scenes working to deliver it. This is complex and challenging work – but let’s face it – it’s also pizza! If you want a fulfilling career with a company that’s always moving forward, we’re the right place.

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