Collections Agent - Accra, Ghana (Contract)

We're hiring a tenacious, results-driven Collections Agent to join our Ghana team on a contract basis, based in Accra. You'll own the end-to-end recovery of overdue and delinquent loans — working the phones, the field, and everything in between — to protect portfolio health and minimise credit losses.

Requirements

• 1–2+ years of experience in loan collections, field recovery, or credit collections
• A proven track record of hitting and exceeding collections targets
• Strong negotiation, persuasion, and conflict resolution skills
• Fluent English; proficiency in Twi is a strong advantage, and other Ghanaian languages (Ga, Ewe, Hausa) are a plus
• Deep familiarity with Accra — you know how to navigate the city efficiently
• Self-motivated and resilient; comfortable working independently in the field
• Familiarity with loan management systems or CRM tools is a plus
• Valid ID, willingness to travel within assigned territory, and a smartphone with reliable internet

Benefits

• Uncapped performance-based earnings
• Clear growth path as we scale collections in Ghana
• Chance to build something real with a team that moves fast and takes ownership seriously