United States onlyThis is a remote position.
About the Role
We are looking for a compassionate and motivated Patient Advocate to join our team. In this role, you will help people access their medications for free, making a meaningful difference in their lives every day. We are a rapidly growing team that prides itself on providing "white-glove" service to members during their time of medical need.
What You’ll DoCoordinate Care:Work directly with patients, doctors, and drug manufacturers to help patients get their medications at no cost.
Member Outreach:Spend about 80% of your day on the phone assisting patients and healthcare providers with professional and delightful communication.
Administrative Support:Spend 20% of your time maintaining accurate records, documenting task statuses, and completing necessary paperwork.
Build Trust:Establish rapport with members to obtain the sensitive and critical information needed to fulfill their orders.
Ensure Privacy:Protect patient confidentiality and strictly comply with regulations like HIPAA.
Collaborate:Work closely with our goal-oriented team to improve processes and provide exceptional service.
Coordinate Care:Work directly with patients, doctors, and drug manufacturers to help patients get their medications at no cost.
Member Outreach:Spend about 80% of your day on the phone assisting patients and healthcare providers with professional and delightful communication.
Administrative Support:Spend 20% of your time maintaining accurate records, documenting task statuses, and completing necessary paperwork.
Build Trust:Establish rapport with members to obtain the sensitive and critical information needed to fulfill their orders.
Ensure Privacy:Protect patient confidentiality and strictly comply with regulations like HIPAA.
Collaborate:Work closely with our goal-oriented team to improve processes and provide exceptional service.
Requirements
What We’re Looking ForStrong Communication:Excellent verbal and written skills with a focus on active listening.
Set-up:Secured remote work set-up
Empathetic Heart:A patient, customer-focused attitude and a genuine desire to help others.
Reliability:Self-driven and able to work with minimal supervision while meeting deadlines.
Organization:Detail-oriented with vigorous time management skills in a fast-paced environment.
Tech Literacy:General computer skills and a willingness to learn our specific systems and processes.
Background:Experience in customer service, call centers, or pharmacy-related roles is a plus, but we also value experience in teaching or classroom environments.
Strong Communication:Excellent verbal and written skills with a focus on active listening.
Set-up:Secured remote work set-up
Empathetic Heart:A patient, customer-focused attitude and a genuine desire to help others.
Reliability:Self-driven and able to work with minimal supervision while meeting deadlines.
Organization:Detail-oriented with vigorous time management skills in a fast-paced environment.
Tech Literacy:General computer skills and a willingness to learn our specific systems and processes.
Background:Experience in customer service, call centers, or pharmacy-related roles is a plus, but we also value experience in teaching or classroom environments.
Good To Have:
- In high-touch customer service roles in a healthcare account.
- US Healthcare BPO Experience: Candidates who have previously worked on US-based Medical Billing, Insurance Verification, or Utilization Management accounts.
- Medical Records Clerks: Individuals experienced in handling Sensitive Health Information (SHI) and electronic health records (EHR).
- Clinical Research Coordinators: Professionals used to coordinate between different stakeholders (doctors, patients, and labs) while maintaining strict documentation.
Benefits
Employee Benefits
- Health and Wellness: Comprehensive HMO coverage for you and your dependents.
- Security and Peace of Mind: Group Life Insurance Benefit to safeguard your future.
- Financial Flexibility: Virtual Credit Card for added convenience and purchasing power.
- Work-Life Balance: Generous Paid Leaves to recharge and prioritize personal time.
- Government Benefits: Full support for required government benefits.
Supplemental Pay Types
- 13th Month Salary: A festive bonus to celebrate the year’s hard work.
- Overtime Pay: Compensation for your extra effort and time.
- Night Differential: Additional pay for working late hours or shifts.
- Incentives: Performance-based incentives to reward your contributions and achievements
Philippines
AU, BD + 10 more