Sr. Associate, Customer Support, Insurance and 3rd Party Compliance

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Role Summary
This role serves as the point of contact and subject‑matter expert for insurance requirements and third‑party compliance platforms. You’ll coordinate documentation, payments, and status updates to keep customer compliance current and support smooth contract execution and billing. This is primarily an internal support role with frequent collaboration across Sales, Finance, Legal, Safety, and field teams.

Key Responsibilities

• Partner with Finance, Contract Booking, and Collections to research and resolve billing questions, disputes, and account setup issues tied to insurance/compliance requirements.
• Coordinate communication between customers, sales representatives, and internal partners to align contract requirements with insurance and compliance needs.
• Maintain accurate records in internal systems and third‑party portals to support compliance tracking, reporting, and audit readiness.
• Provide ongoing administration of third‑party compliance sites, including document uploads, renewals, payment tracking, and follow‑up with internal teams (e.g., Legal, Safety, and field leadership) to close open items.

Required Qualifications

• High school diploma or equivalent required; associate’s degree or higher preferred.
• 1+ years of experience supporting insurance documentation, customer compliance requirements, or third‑party vendor onboarding/compliance platforms.
• Proficiency with CRM and/or ERP/billing systems (e.g., Salesforce, SAP, Oracle, or similar).
• Strong attention to detail with the ability to manage multiple requests and deadlines.
• Professional written and verbal communication skills and the ability to work effectively with internal partners and customers.

Preferred Qualifications

• Familiarity with customer compliance documentation such as Certificates of Insurance (COIs) and vendor onboarding requirements (e.g., W‑9/W‑8 and portal submissions).
• Advanced Excel skills (pivot tables, lookups) and comfort working with data quality/cleanup initiatives.

Core Competencies

• Customer focus and service mindset
• Process discipline and documentation
• Analytical problem solving and follow‑through
• Collaboration across teams
• Confidentiality and integrity with sensitive customer and financial information

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. 

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

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