Turkey onlyOREDATA is a Digital Transformation & IT Consulting firm with 10+ years of proven expertise and hundreds of successfully implemented projects across the EMEA region. When you join the OREDATA team, you'll be working hand-in-hand with experts focused on tackling digital, operational, analytical & data science challenges with the greatest impact. We foster collaboration with proximity, an agile and autonomous approach and best practices and guiding principles.
Read more: https://medium.com/@oredata-engineering
Apply and be part of our exciting journey!
This is an opportunity where one can advance their development skills by working with the leading-edge technology and people in the industry. The ideal candidate should have experience in Technical Support and work experience with different systems, software, and hardware.
Responsibilities
- Own and manage customer-reported technical issues from initial report to full resolution
- Research, diagnose, and troubleshoot software, hardware, and network-related issues
- Identify effective solutions and escalate unresolved issues to appropriate internal teams following defined procedures
- Maintain accurate records of all support interactions and ensure timely closure of tickets
- Adhere to SLA commitments based on issue severity
- Collaborate with internal teams to continuously improve support processes and knowledge sharing
Requirements
- Strong understanding of computer systems, mobile devices, and various technology stacks
- Willingness to work in a technical support environment; prior experience is a plus
- Hands-on experience with Linux and Windows environments
- Basic knowledge of bash scripting, SQL, and remote support tools
- Knowledge about cloud technologies and modern monitoring/troubleshooting tools
- Experience with or willingness to learn platforms such as Cloudera, Kafka, and Elasticsearch
- Analytical mindset with ability to understand complex data flows and transformations
- Strong command of both written and spoken English
- Comfortable working in shift-based schedules
- Demonstrated ability to multitask and manage case tracking effectively
- Eagerness to continuously learn and grow within the role
Get to know us
If you want to know more about us and what we do, then visit our website: www.oredata.com
Why Oredata?
- Remote working and flexible time off
- Opportunity to get company paid Professional Certificates (Google Cloud Platform, Confluent Kafka, etc)
- Access to Online Training Platforms (Udemy, Pluralsight, A Cloud Guru, Coursera, etc.)
- Professional Employee Support Program: free legal&financial advice, psychological counseling, etc.
- Opportunity to work on international projects
- Private Health Insurance
- Monthly Internet Allowance
- Birthday Leave Policy
- Dynamic work ecosystem where you can take initiative and responsibility
- Open communication, flexibility and start-up spirit
- Learning & Development opportunities for both personal and professional growth
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