Senior Customer Success Manager

OPENTEXT

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

The Opportunity

Senior Customer Success Manager’s at OpenText, are part of a global team of highly skilled and entrepreneurial professionals who understand that their customers are experiencing unprecedented change. Your customers trust in you to help them solve their most pressing business problems and to support them in their Digital journey.

In this role, you are responsible for developing and strengthening strategic relationships within assigned accounts by protecting and growing Open Text’s revenue. You will promote Open Text’s solutions, support, and services capabilities. Through formal and informal activities, you will market our capabilities to existing customers, with a view to strategic enterprise agreements and high-touch customer interactions at all levels. As the primary point of contact for your assigned accounts, you will work closely with Sales, Services, Support, Legal and Finance to ensure customer satisfaction.

You Are Great At

• Articulate the value of Open Text services and support programs, as well as drive retention and expansion by maintaining C-Level relationships with direct customers and partners.
  • Develop customer centric expansion/cross-sell strategies that meet customer needs and align with our OpenText portfolio.
  • Initiate quarterly business reviews with top strategic customer.
  • Establish yourself as an SME for OpenText security solutions products/services.
  • Deploy a strategy to drive adoption and expand product and services to drive incremental sales and customer retention.

• Mentor peers and new employees.

• Forecast accurately, track, and act on client account metrics.
  • Partner with account managers to reach clients and grow revenue.
  • Help to identify new opportunities within the internal/external landscape to improve the process, tools, and the customer experience.
  • Manage customer escalations in collaboration with cross-functional teams to ensure customer satisfaction and continuous improvement.

What It Takes

• Operates autonomously, is self-driven, and a strategic thinker.
  • Presents innovative and creative approaches to complex challenges.
  • Uses advance sales and negotiating skills to drive growth and retention.
  • Has established C-level customer relationships.
  • The ability to read the landscape, to prioritize, and balance multiple projects & deadlines.
  • Customer facing quoting, entitlements and booking experience is required

• Salesforce experience is preferred

Qualifications:

• Excellent written, oral, presentation, and communication skills.

• Excellent critical thinking skills.

• Strong communication and negotiation skills.
  • Good interpersonal skills to align, and foster, positive working relationships across the organization, both internally and externally.
  • Ability to work under pressure in order to meet deadlines
  • Fluency in both English and German languages.
  • Willingness to work on mid-shift (EMEA hours).

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [email protected]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.