United States onlyWe are seeking an Arbitration Specialist with experience in the automotive field and customer service environment to review and resolve buyer-seller arbitration cases, utilize analytics to identify trends and opportunities for enhancing customer experience and productivity, and educate customers and OPENLANE employees on best practices and reasonable expectations regarding vehicle condition and reconditioning.
Requirements
- Minimum of 2 years of hands-on experience in the automotive, mechanical, or body shop industry, demonstrating a solid understanding of the field.
- Positive attitude, exceptional follow-up skills, basic computer literacy, and a strong commitment to teamwork are essential requirements for this role.
- Outstanding customer service orientation with excellent communication abilities, ensuring a positive and satisfactory experience for customers.
Benefits
- Competitive pay
- Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
- Immediately vested 401K (US) or RRSP (Canada) with company match
- Paid Vacation, Personal, and Sick Time
- Paid maternity and paternity leave (US)
- Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
- Robust Employee Assistance Program
- Employer paid Leap into Service Day to volunteer
- Tuition Reimbursement for eligible programs
- Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
- Company culture of internal promotions, diverse career paths, and meaningful advancement
