Technical Solutions Manager

Open Source Integrators (OSI), founded in 2010, specializes in providing tailored business technology solutions and consulting services across a wide range of industries. We pride ourselves on our commitment to understanding our customers' unique needs, enabling us to deliver customized solutions rather than resorting to a 'one-size-fits-all' approach. Our expertise lies in seamlessly integrating technology management with essential business systems such as accounting, Configuration, Reporting, Integration and Modification (CRIM), and operations platforms, which enhances processes and drives measurable results.

We are currently seeking a Technical Solutions Manager to join our team. In this pivotal role, you will be responsible for overseeing the deployment and management of technology solutions that align with our clients' operational goals. You will work closely with customers to ensure that their technical needs are met while effectively leading a team of professionals in delivering superior service. If you are proactive, have a passion for technology, and are looking for an opportunity to contribute to a rapidly growing company, we encourage you to apply and explore a rewarding career with us at Open Source Integrators.

Responsibilities

• TSM understands the technical deliverables of the IFS implementation project per the solution prosed in the sales cycle and provides input to the Project Manager for incorporating them into the project plan.
• Coordinates all technical activities in the implementation/upgrade project, from the initial deployment of software to post-go-live support.
• Acts as the point of contact for the customer and the project team and ensures good communication between technical teams and project team members.
• Plans/coordinates/tracks progress of Configurations, Reports, Integration, and Modification (CRIM) development activities and technical training.
• Forecasts technical resource demand and secures resources from delivery teams.
• Resolves technical issues during the project.
• Participates in the technical CRIM items, makes sure appropriate designs are used in each CRIM item, and the combination of all CRIM constitutes a robust solution.
• Assists/guides the customer with technical configuration, and security setup in the IFS product being implemented.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of experience in a technical solutions or project management role.
• Strong understanding of software integration and system architecture.
• Experience with CRIM, accounting, and business operation platforms.
• Excellent problem-solving skills and the ability to work under pressure.
• Proven leadership skills with experience managing a technical team.
• Exceptional communication and interpersonal skills to engage with clients effectively.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Flexible Paid Time Off
• Short Term & Long Term Disability
• Training & Development