Key Account Manager

About the Role:

We’re looking for a strategic and relationship-driven Key Account Manager to help grow Ooma’s presence across major retail and distribution partners. In this role, you’ll own and expand a portfolio of key accounts, building growth plans, strengthening partnerships, and driving unit sales performance.

This is a high-impact position where you’ll collaborate cross-functionally, shape retail strategy, and play a critical role in expanding Ooma’s market footprint.

What You’ll Do:

• Develop annual strategic account plans (reviewed quarterly) with clear sales and growth objectives.
• Identify growth opportunities based on marketing initiatives, product innovation, economic trends, and seasonality.
• Own and manage the full relationship with assigned key accounts.
• Serve as the primary point of contact and trusted advisor to retail partners.
• Lead business reviews, client meetings, and executive presentations.
• Forecast sales performance and provide regular reporting to the Head of Residential Sales.
• Manage marketing spend to maximize ROI and drive sell-through.
• Oversee product detail pages across e-commerce channels to ensure accuracy and strong performance.
• Partner with retailers to secure optimal shelf positioning and effective merchandising in brick-and-mortar locations.
• Represent Ooma at trade shows and industry events.
• Travel regularly to meet with key accounts and strengthen face-to-face partnerships.

Experience We’re Looking For:

• 5+ years of experience in retail, distribution, consumer packaged goods (CPG), or consumer electronics.
• Proven success managing products across brick-and-mortar retail, e-commerce, or distribution channels.
• Experience in telecommunications, networking, or VoIP technology preferred.
• Strong relationship-building skills with the ability to influence and position products as strategic assets.
• Strategic mindset with the ability to translate insights into actionable growth plans.
• Excellent presentation, verbal, written, and listening communication skills. Highly organized and results-driven, with the ability to manage multiple priorities simultaneously.
• Self-starter who is comfortable with ambiguity and able to solve problems independently.
• Natural leadership presence with a positive, collaborative mindset.
• Proficiency in Microsoft Office (Excel, PowerPoint, etc.).
• Bachelor’s degree in Business or related field preferred, or equivalent professional experience.

We may utilize AI-enabled tools during the hiring process, including for resume review, scheduling, and interview note-taking or transcription. These tools are used solely to support our hiring team; all employment decisions are made by human reviewers. Where interviews are recorded or transcribed, candidates will be notified in advance and their consent will be obtained.