Customer Disputes Support

OnTrac is a leading logistics and last-mile delivery provider in the United States, formed through the strategic merger of LaserShip and OnTrac Logistics. The company specializes in e-commerce parcel delivery, offering a cost-effective and faster alternative to national carriers for retailers and direct-to-consumer brands. With a unified transcontinental network, OnTrac connects the East and West Coasts, providing extensive coverage that reaches approximately 80% of the U.S. population across 31 states and Washington, D.C. The company's infrastructure is designed to meet the evolving demands of the modern supply chain, ensuring speed, precision, and reliability for high-volume shippers.

The organization leverages advanced technology to optimize its operations, including proprietary sorting systems, route planning software, and visual proof of delivery to enhance the customer experience. OnTrac's services are tailored to support the growth of e-commerce businesses by reducing transit times and shipping costs. The company operates a vast hub-and-spoke network comprising sorting centers and delivery branches, supported by thousands of delivery professionals. By focusing on residential e-commerce delivery, OnTrac enables retailers to maintain competitive advantages in a rapidly changing market, prioritizing flexibility and efficiency in every shipment.