Octopus EnergyOE

Client Delivery Lead

We're on a mission to make energy greener, fairer, and genuinely better for people.

Octopus Energy

Employee count: 1001-5000

Spain only
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Kraken is the technology tentacle of the Octopus Energy Group.
Kraken Technologies is a company within Octopus Energy Group who are licensing the Kraken platform and operating model to clients across the world. Current clients are both the Octopus Energy Retail businesses around the world as well as external clients such as Good Energy, Origin, EDF, E.ON Queensland Energy - with many more expected to join over the next few years!
We have been licensing Kraken for over 3 years now, transforming businesses by not only moving their customer base to our Kraken platform but also changing their operating model ways of working. Throughout this time our team has been at the forefront of industry leading migrations whilst setting a new standard for what business transformation can look like.
You will be the Kraken contact for all ongoing development and technical requests for Octopus Energy Germany - working on a day to day basis to set them up for success and manage feature requests that are received. You will be managing the in-life client relationship, triaging issues, managing roles and permissions, tracking and updating on progress, explaining blockers, delays and changes in direction to client’s operational teams.
You will be responsible for imparting the knowledge of how Kraken works and up-skilling the client’s ops team to become experts on Kraken. You will also support the client in adapting to ways of working that are aligned to Kraken’s development style. You will work closely with Kraken’s product managers to request development needs and act as a link to the client.

What will you be doing?

  • Managing the relationship with client counterparts, being the first point of contact for any issues or tech requests.
  • Triaging incoming requests and communicating client priorities to the right domains in the development team.
  • Owning client wish list for small challenges and bug fixes, helping them prioritise and tracking and communicating on progress and blockers
  • Summarising and articulating client needs, considerations, timelines, etc internally to enable the execution of client platform maturity.
  • Supporting the client meeting their business needs via the delivery of tech.
  • Understanding the Kraken infrastructure, aligning client direction with the overall goal for the Kraken platform
  • Setting up training programs and workshops to upskill relevant team members from the client.
  • You will be part of a team of client support leads supporting Octopus Energy Spain, Octopus Energy Germany, Octopus Energy France and Octopus Energy Italy.
    Over time, this role may evolve to cover other clients and regions that are associated with our other clients like France, Spain, Portugal, Germany or Greece.
    We work incredibly dynamically, and this role is one that will take different shapes throughout the week. We are looking for well rounded individuals who are comfortable with ambiguity, are self-starters and willing to roll their sleeves up to get to the nitty gritty of a problem. You must be committed to the Kraken way of delivering tech based on simplicity, client benefit and efficiency while bringing senior stakeholders through a journey of change.
    You must be willing to challenge beliefs, have the ability to see through multiple viewpoints and, if needed, reach beyond your remit to support the client.
    We are building a Kraken for everyone, a universal platform where there is greater benefit in sharing development to enable the green energy transition. Pioneers in this space, we are excited about how Kraken can change the lives of our customers and convinced that Kraken is the best answer, not only for efficiency but as a tool to tackle the climate crisis. If you believe this too then Kraken Tech is the right place for you.

Key Skills that are needed:

  • Strong technical aptitude: We are looking for a logical thinker who has strong problem solving skills within an agile working framework. Must quickly be able to grasp the technical capabilities and constraints of the Kraken platform. Is an advocate for the continuous deployment approach we take at Kraken and champions building tech iteratively.
  • Curiosity and initiative: If you have an eye for detail, enjoy self learning and aren't afraid to "try and see" then this is the job for you. Supported by a fab team this is an independent role where success relies on you trusting your gut and taking initiative.
  • Time Management: We need to get back to clients quickly. This is self managed - you should feel confident following up on actions, responding to the client and chasing the supporting team for answers in a timely manner.
  • Confident Communication: Confident to communicate the Kraken way of thinking and to provide updates on feature developments. Can lead meetings and drive forward the development strategy within your domain. Can build supporting slides, gantt charts, flow diagrams to aid this. Able to push back as well as champion client needs.
  • Experience/Qualifications needed:

  • English and Spanish required
  • Technical mindset, experience in engineering-led industries
  • Experience in managing technical product or projects
  • Exceptional interpersonal skills
  • Proficient in tools such as miro and and office suite
  • Experience from Octopus Operations is a plus

Our Benefits:

  • An internationally positioned team with flat hierarchies and open and transparent communication
  • We rely on flexible working hours
  • Share options: You will have the opportunity to participate in the international success of Octopus Energy Group Ltd. through share options.
  • Language connects: Take your English skills to the next level.
  • Whether online or offline - team cohesion and joint events are part of our everyday working life
  • A stylish working environment in our office in the center of Valencia
  • For a secure future: the opportunity to take out a company pension scheme through us

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About the job

Apply before

May 14, 2024

Posted on

Mar 15, 2024

Job type

Full Time

Experience level

Manager

Location requirements

Hiring timezones

Spain +/- 0 hours

About Octopus Energy

Learn more about Octopus Energy and their company culture.

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We're on a mission to make energy greener, fairer, and genuinely better for people. Our global energy revolution is backed by Generation, the sustainable fund co-chaired by Al Gore. We have thousands of diverse roles ready to be filled across our Group and around the world.

Europe's best-funded green tech start-up

We're one of the few UK 'double unicorns', building cutting-edge technology to drive the global green energy revolution.

Recently we were honoured to receive $600 million investment from Al Gore’s own sustainable investment fund, Generation – a massive vote of confidence from one of the world's foremost climate action leaders.

Transforming the energy system using tech

Our industry-leading tech platform Kraken is revolutionising the energy system to make power cheaper, greener, and better for people. It's licensed to support 17 million customer accounts globally, and we aim to serve 100 million by 2027.

Kraken’s unlocking an energy grid that works like the internet: key to accelerating the world’s transition to a decentralised, 100% green energy system.

The best-loved energy supplier in the UK

We've gone from a tiny startup supplier to a global leader in just 5 years, and through that relentless growth we still put customers at the heart of everything we do. That's how we've got five stars on TrustPilot based on over 100,000 customer reviews and why consumer champions Which? have named us a Recommended Provider for the last five years in a row.

We're fighting to make energy fairer, more affordable, and more accessible for all.

What it's like to work at Octopus

We’ve got an important, urgent mission to bring affordable, green energy to the world, and every person at Octopus works relentlessly to make that change happen fast.

We work with freedom and responsibility. You'll get a lot of trust to run with ideas and take ownership of what you do.

Our founder Greg has a theory that building a great team should be like building a dry-stone wall: rather than forcing people into 'cuboids' and sticking them together in neat little rows, we take authentic humans, and find ways for them to fit together naturally to form a truly solid team full of unique perspectives and strengths. This way of working isn't for everyone. You have to drive your own work forward; be agile, flexible, and personally accountable for everything you do, from idea to conception.

Employee benefits

Learn about the employee benefits and perks provided at Octopus Energy.

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Tech Support

Octopus Energy ensures that all tech requirements for employees are met to facilitate their work.

Free Breakfast & Drinks

Octopus Energy provides free breakfast, fruit, great coffee, soft drinks, and ice lollies in their offices.

Family-Friendly Policies

Octopus Energy supports parents with access to tax-free childcare and competitive maternity and paternity pay.

Headspace Subscription

Octopus Energy provides Headspace licenses to employees, supporting their mental health and work-life balance.

View Octopus Energy's employee benefits
Claim this profileOctopus Energy logoOE

Octopus Energy

Company size

1001-5000

Founded in

2015

Chief executive officer

Greg Jackson

View company profileVisit octopus.energy

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