Sr. Manager, Enterprise Platforms and Service Delivery

Position Location: We're all about flexibility. This will be a remoterole based out of our corporate headquarters in Lakeville, MA. We are open to remote candidates.

A Day in the Life...

PLATFORM DELIVERY & EXECUTION

• Own delivery of enterprise platforms and core business applications from build through release and stabilization
• Execute solution delivery in alignment with approved enterprise architecture standards and patterns
• Ensure delivery teams and vendors adhere to established development, quality, and security standards

OPERATIONS & SERVICE DELIVERY

• Accountable for platform reliability, availability, and business continuity outcomes
• Accountable for day‑to‑day operational stability, performance, and supportability of enterprise platforms
• Own change management processes for applications and integrations
• Ensure SLAs, operational KPIs, and compliance requirements are consistently met
• Develop and execute platform upgrade, patching, and lifecycle management strategies
• Establish and govern application and platform monitoring standards
• Enable and supervise cloud services supporting enterprise applications

SYSTEMS INTEGRATION & TECHNICAL OVERSIGHT

• Lead and manage hands‑on technical roles, including Systems Integration Architect & SAP Basis
• Ensure integrations are reliable, observable, and supportable in production
• Drive root‑cause analysis and remediation of platform and integration issues
• Partner with Enterprise Architecture to surface architectural gaps, risks, and technical debt
• Ensure knowledge transfer, documentation, and operational readiness across platforms

VENDOR & SERVICE PROVIDER MANAGEMENT

• Govern Application Managed Service (AMS) providers and system integrators
• Establish and manage performance metrics for vendors and service partners
• Ensure vendor delivery models align to operational and business needs
• Drive continuous improvement in service quality, cost efficiency, and responsiveness

What We Are Looking For:

Required

• Proven experience leading delivery and operations of enterprise platforms and applications
• Deep experience with SAP S/4HANA (RISE preferred) in complex enterprise environments
• Strong understanding of application operations, performance monitoring, and service management
• Experience with DevOps delivery and testing practices in enterprise settings
• Strong troubleshooting, root‑cause analysis, and problem‑management skills
• Experience governing Application Managed Service (AMS) providers and managing to SLAs and KPIs
• Demonstrated leadership of cross‑functional internal teams and external vendors
• Ability to translate architectural direction into stable, scalable operational solutions

Preferred

• Experience leading large‑scale ERP or platform transformations
• Experience operating integration‑heavy application ecosystems (API, ETL, middleware)
• Familiarity with cloud platforms and modern operational models
• Experience working in federated delivery or product‑aligned team models

Education:

Work Experience:

Annual Salary:

The base salary range information above serves as a guideline of the position’s typical hiring range. We value and appreciate what makes you unique and will consider a variety of factors when determining an offer. These factors include, but are not limited to, your skills and experience, external and internal benchmarks, as well as overall company considerations. Certain positions may be eligible for short-term and long-term incentive rewards. We also offer a competitive and comprehensive benefits program that supports all aspects of your health and well-being.

Benefits:

• Complete insurance package on Day-1 that includes a plethora of health and wellness programs

• • Health, Dental and Vision insurance

  • Health savings account

  • Flexible spending account

  • Life and accident insurance

  • Employee assistance program

  • Telehealth services

  • 1:1 health coaching

  • Supportive benefits for all the stages of your life

• 401(k) with up to 6% Company matching; additional potential discretionary match at year-end

• Short-Term Incentive/Performance bonuses

• Flexible scheduling options

• Vacation pay, up to three weeks of time (pro-rated for your first year of employment)

• Holiday pay for 12 holidays

• Career development and growth opportunities

• Tuition/Education assistance programs

• Access to LinkedIn Learning

• Scholarship programs for children of employees

• Parental leave

• Bright Horizons Family Solutions – Back-up care, tutoring, etc.

• Adoption assistance

• Bereavement leave

• Up to $300 fitness reimbursement

• Up to $300 massage reimbursement

• Employee appreciation events

• Employee discounts

• Charitable giving

Who We Are:

You might have our iconic cranberry juice in your fridge or have gotten into heated holiday debate about what’s better - canned or fresh cranberry sauce. But did you know that the hardworking people growing the superfruit in our products are 700 family farmers that own our cooperative? They entrust us with what is most precious to them to create new and innovative products that will delight consumers and grow this beloved brand today and into the future.

Team members, farmers, consumers and communities alike--we value what makes us unique and strive to connect our farms to families for a better life by living our values:

• Grower Mindset – We embrace our grower-owners innovative spirit and heritage through confidence, learning and focus on the future.
• Sustainable Results – Guided by purpose, we are focused on delivering results for our grower-owners.
• Integrity Above All – We are ethical, doing the right thing for our grower-owners, customers, consumers and each other
• Inclusive Teamwork – We build diverse and inclusive teams that strengthen our cooperative.