VP, Client Management

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.

Meet Nuvei, the Canadian fintech company accelerating the business of clients around the world. Nuvei's modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 50 markets, 150 currencies and 700 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.

At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey!

The position of Vice President (VP), Client Management is senior-level role balancing strategic business development and sales partner management. This position is focused on managing, retaining, and expanding a portfolio of high-value client relationships such as ISVs, ISOs and referral partners. Managing a team of Business Development Managers, The VP acts as an advocate for clients, drives strategic solutions towards revenue targets, and orchestrates internal teams to deliver exceptional service and achieve revenue growth targets.

Key Responsibilities

· Client Management: Manage a team of partner development managers and serve as the leader and escalation point for all high-value clients within the assigned portfolio, ensuring exceptional service and high satisfaction levels. Understand each client's unique business goals and processing environment to develop and propose tailored payment processing solutions.

· Business Growth: Proactively identify opportunities for cross-selling and upselling, negotiating contract renewals and pricing, performing portfolio analysis, and driving revenue growth and market share within the portfolio. Develop deep understanding of and relationship with VIP clients through regular touch points, Quarterly Business Reviews, trade show participation and Sales/Marketing/Product deep dive sessions.

· Internal Coordination: Act as the "quarterback" by collaborating closely with internal partners, including Product, Sales, Operations, Dev/Integrations, to implement projects, resolve operational issues, and ensure seamless service delivery for our valued sales partners.

· Market Expertise: Maintain a strong knowledge base of the evolving payments landscape, industry trends, and competitive positioning to educate clients and internal partners about relevant products, services and industry trends.

· Performance Monitoring: Monitor performance and KPIs (internally and externally) at both the portfolio and VIP client levels. Ensure sales and operational activities promote revenue, new partner activation, existing partner growth and reduce attrition.

· Problem Solving: Address client complaints, manage escalations, and employ strong analytical and problem-solving skills to anticipate and resolve issues promptly. Act as the final escalation point for high-priority partner issues. Oversee and manage the dispute resolution process for strategic accounts, ensuring timely and effective communication and resolution.

Requirements

• Extensive experience (typically 5+ years in a related role, with 7-10 years in management/supervisory roles for a VP position) in account management, sales, contract negotiations, or customer-facing financial services roles.
• A Bachelor's degree in business administration, finance, marketing, or a related field is often required, with some employers preferring an MBA or relevant certifications
• Deep knowledge of the payments processing industry, including procedures, products, and services.
• Excellent interpersonal and communication skills.
• Revenue centric with strong negotiation and conflict management abilities.
• Customer-centric mindset with an aptitude for building trust.
• Proven leadership and project management skills.
• Exceptional analytical and problem-solving capabilities.
• Familiarity with CRM software and data analysis tools.
• Ability to support aggressive travel schedule.