Technical Customer Success (CS) Associate

About the job

We are growing and we're searching for a motivated Technical Customer Success Associate who wants to join our early-stage cybersecurity startup to build and deliver a best-in-class customer experience on our platform.

What you will work on

- Own the customer onboarding process:

As one of the founding members of Customer Success (CS)
Team, you'll have the rare opportunity to define, test, and implement
delightful and educational; onboarding processes, working with leadership
across sales, technology, and experience to get the job done right.

-Ensure continued customer success:

You'll become a master user of our platform and help our customers succeed
on our platform. You'll find ways to leverage product data and analytics to
create automated customer success campaigns and roll your sleeves up to
help individual customers achieve their IT GRC goals on our platform.
This document is proprietary and confidential. No part of this document may be disclosed in any manner to a third party without our prior written consent.

- Run quality control (QA) testing:

You'll become a gatekeeper to bad user experiences, running automated
tests on new updates and bug fixes, and making the final call on pushing

them to customer instances.

What we expect from you
Don't meet all the requirements? Don't worry, we still want to hear from you!

• Over two years of customer success, and support. and onboarding experience withSoftware-as-a-Service (SaaS) platforms in the cybersecurity and GRC space.
• Experience with scripting languages (e.g., Python, Javascript, PHP, etc.) and
  comfort collaborating with development teams to identify and resolve bugs.
  Self-starter with automation and data-driven mindset and excitement to own problems and deploy solutions.
• Strong organization, planning, interpersonal, and writing skills with an ability to wear multiple hats and work in a fast-paced, cross-functional team.
  Zealot attitude towards our platform and customers.
• Desire to communicate with customers on a continuous basis and meet with them to help achieve their goals.
• Ability to create and manage customer success KPI reports and dashboards.
  Experience and comfort working with and understanding the challenges of the key customer cybersecurity and IT GRC stakeholders (e.g., CISO, CIO, CRO, Security Analyst, etc.).

About our company

Our company considers its customers, employees, investors, and the broader communities it serves as stakeholders. This is why our team,
made up of growth hackers and cybersecurity geeks is obsessed with building a sustainable, profitable, and impactful business in society.

Our core values are customer-focused, good, innovative, agile, and effective.
As a remote-first company, we give our team a lot of trust and autonomy to work where and how they want. Most important to us is that you feel empowered to do the best work with whatever tools, structures, and resources you need.

Why you'll love it here

- We're dedicated to designing a company culture that represents each one of our employees and promotes our well-being as humans.

• Competitive salary based on experience.
• Generous paid-time-o (PTO), including paid sick leave.

- Remote-first work policy.

Our hiring policy
We know that great work comes from great and inclusive teams. At Nubitz, we specifically look for individuals of varying strengths, skills, backgrounds, and ideas. We believe this gives us a competitive advantage to serve our customers better and helps us all grow as individuals. We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, veteran status, and any other status. Our company is proud to be an Equal Opportunity Employer.