Salesforce Agentforce Architect - Remote Canada Position (Toronto, ON, CA)

Req ID:368867

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Salesforce Agentforce Architect - Remote Canada Position

We are seeking an experienced Salesforce Agentforce Architect to lead the design and implementation of AI-powered customer engagement solutions using Salesforce’s Agentforce platform. This role requires a strong blend of technical architecture expertise, business consulting, and client-facing discovery skills.

The ideal candidate will work closely with customers during the discovery and envisioning phases, identifying high-value use cases and translating them into scalable, secure, and efficient Agentforce solutions.

Key Responsibilities

Customer Engagement & Discovery

• Lead workshops, interviews, and discovery sessions with business and technical stakeholders
• Elicit, analyze, and document business requirements and customer interaction use cases
• Identify opportunities to leverage Agentforce (AI agents, automation, and conversational AI) to improve customer experience and operational efficiency
• Translate business needs into clear solution architectures and implementation roadmaps
• Act as a trusted advisor to clients, guiding them on best practices and platform capabilities

Solution Architecture & Design

• Design end-to-end Agentforce solutions, including AI agents, workflows, integrations, and data models
• Define architecture for scalable, secure, and high-performing implementations
• Map use cases to Salesforce capabilities such as Service Cloud, Data Cloud, Einstein AI, and Agentforce
• Create solution blueprints, architecture diagrams, and technical specifications
• Ensure alignment with enterprise architecture and governance standards

Required Qualifications

• 8+ years of experience in Salesforce architecture and solution design
• 8+ years experience with customer-facing roles, including discovery and requirements gathering
• 8+ years experience in Salesforce Service Cloud and platform architecture
• 5+ years of expereince in AI/automation solutions (Agentforce, Einstein AI, or similar)
• Integration patterns (REST/SOAP APIs, middleware)
• Ability to translate business problems into technical solutions
• Excellent communication and stakeholder management skills

Key Skills

• Customer discovery & consulting
• Solution architecture & systems thinking
• AI/Agent-based solution design
• Stakeholder management
• Strong documentation and presentation skills

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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