We are seeking a IT ServiceNow Catalog Manager Analyst to join our team in Arlington, Virginia, United States. The IT Catalog Manager Analyst will support the Service Catalog within Business Relationship Management and maintain and enhance a central repository of IT services.
Requirements
- Strong analytical and data management skill
- Ability to maintain and update service catalog entries
- Assist in enhancing catalog usability and supporting self-service capabilities.
- Utilize ITSM tools (e.g., ServiceNow) to manage workflows and streamline updates.
- Analyze catalog data and provide simplified visualizations for mission awareness and performance reporting.
- Collaborate with IT teams and stakeholders to incorporate feedback and improve catalog offerings.
- Support continuous improvement initiatives to enhance customer experience and operational efficiency.
- Attention to detail and customer-focused mindset
Benefits
- Medical, dental, and vision insurance with an employer contribution
- Flexible spending or health savings account
- Life and AD&D insurance
- Short and long term disability coverage
- Paid time off
- Employee assistance
- Participation in a 401k program with company match
- Additional voluntary or legally-required benefits
