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The Cloud Managed Services Engineer (L3) is responsible for providing a managed service to clients by proactively identifying and resolving cloud-based incident and problems. Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role maintains a high level of service to clients. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions. This role is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. This position uses considerable judgment and independent analysis within defined policies and practices. This role applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions.This role may also contribute to / support on project work as and when required.
Working at NTT
Desired Skills :
- Min 8 to 12 years of experience in managing and maintaining Citrix systems (Wem,MCS,PVS,AppLayering ,Cloud PaaS)
- Expertise on Citrix Cloud
- Expertise on VMWare Horizon View , VMWare Horizon Cloud , Azure VDI,Microsoft FSlogix
- Certification: CCA-V / CC-VAD-CC /CCP-V
Job Description :
- Experience in administering and supporting Citrix systems (Wem,MCS,PVS,AppLayering ,Cloud PaaS)
- Experience in administering VMWare Horizon View , VMWare Horizon Cloud , Azure VDI,Microsoft FSlogix
- Daily maintenance and troubleshooting of the servers in Citrix
- Administration on Citrix PVS for server maintenance (ongoing task), upgrades (ongoing task), and image maintenance/updates/upgrades (ongoing task)
- Make architectural and operational recommendations applying updates to the Citrix environments
- Maintenance/monitoring/upgrading/troubleshooting
- Supports applications, hardware, operating systems and network infrastructure
- Configuration, deployment, proactive monitoring and maintenance of EPIC-related tasks
- Following vendor and Epic best practices for hardware and software configuration
- Drawing upon concepts of tools, technologies and methodologies to collaborate with other technical specialists when carrying out assigned duties
- Good technical knowledge depth on MS Operating System
- Good experience on VMWare Horizon 8.x
- Good Experience on Active Directory GPO related tasks
Skills Summary
API Integration, Cloud Infrastructure, Cloud Networking, Cloud Services Management, Computing, Infrastructure Deployment, Performance Optimizations, TroubleshootingWhat will make you a good fit for the role?
Workplace type:
On-site WorkingEqual Opportunity Employer
NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category
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