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Position Summary
We are seeking a customer-centric Product Owner to join our growing Digital Product Team. The ideal candidate will be responsible for leading cross-functional product delivery teams through the full product lifecycle, from ideation to launch and optimization. This role requires strong collaboration with internal stakeholders, customers, and technical teams to build product roadmaps, align customer, vendor, and internal team working processes, and ensure the delivery of digital solutions that drive business value and enhance user experiences.
A critical component of this role includes direct facilitation with business stakeholders in healthcare provider and shared services operations, to elicit, document, and prioritize business requirements. These requirements will serve as the foundation for accurate technical estimation and implementation by the product delivery teams.
Key Responsibilities
Serve as the voice of the customer and the business within the product team, ensuring alignment between strategic goals and technical execution.
Become a subject matter expert and act as primary liaison between business stakeholders, customers, and product delivery teams.
Lead workshops, interviews, and discovery sessions with customers to gather, analyze, and validate business needs, developing business requirements documents (BRDs) to translate needs into actionable product requirements.
Document detailed user stories, acceptance criteria, and functional specifications to support estimation and development activities.
Act as the point of accountability for validating requirements and priorities with customers before and during delivery
Own and manage the product backlog, continuously prioritizing based on customer value, business impact, technical effort, and strategic alignment.
Partner with technical designers, developers, QA, and other cross-functional stakeholders to ensure product solutions meet business needs and deliver a high-quality user experience.
Collaborate closely with Agile delivery teams to support sprint planning, backlog grooming, and release management. Lead and refine agile ceremonies as needed based on subject matter expertise in Agile.
Define product success metrics and support ongoing performance monitoring and optimization post-launch.
Stay current with industry trends, emerging technologies, and competitive landscape to inform product strategy and innovation.
Qualifications & Experience
Bachelor’s degree in Business, Computer Science, Information Systems, or a related field (Master’s degree preferred).
2-4 years of experience as a Product Owner, Business Analyst, or similar role within an Agile software development environment.
Proven experience leading digital product initiatives from concept through delivery and iteration.
Demonstrated ability to facilitate customer discussions and translate requirements into technical solutions.
Experience writing detailed user stories and managing complex backlogs in tools like Jira, Azure DevOps, or similar platforms.
Strong understanding of Agile/Scrum methodologies, including backlog grooming, sprint planning, and retrospectives.
Experience using automation to drive continuous improvement, including the use of AI/machine learning
Excellent communication, negotiation, and interpersonal skills.
Ability to think strategically and execute tactically, managing multiple priorities in a fast-paced environment.
Competencies
Pragmatic and detail-oriented - Consistently takes a thorough, accurate, organized and productive approach.
Influence - Ability to gain agreement and support for ideas and initiatives.
Continuous learner - Maintains an unrelenting focus on personal development to elevate professional knowledge and skill.
Community - Maintains an outside-in perspective by building and maintaining peer networks.
Business results orientation - Seeks to understand business needs and works to anticipate, identify and meet employee needs.
Tech-savvy - Ability to quickly learn, implement and utilize new technologies.
Analytical and problem-solving ability - Combines and organizes information into meaningful patterns; identifies underlying relationships, causes and effects; and combines pieces of information to form conclusions or general rules.
Strong interpersonal skills - Ability to work across business lines at senior levels to influence and effect change to achieve common goals.
Communications - Excellent oral and written communication skills.
Organizing and prioritizing - Can effectively address projects, requests and other competing priorities.
Enablement mindset - Ability to focus on empowering and ensuring that employees have the motivation and knowledge to fully exploit IT-supplied technology.
Servant leadership - Ability to build teams, balance team and individual responsibilities, and achieve goals through others not directly under your supervision.
Vision - Ability to see and explain how business stakeholders can exploit technology to improve employee experience and engagement.
Integrity - Demonstrates a high level of integrity, discretion and confidentiality.
Preferred Qualifications
Experience in customer-facing roles or working with enterprise-level clients.
Certification(s) such as CSPO, SAFe PO/PM, PMI-ACP, or equivalent.
Familiarity with digital product domains such as e-commerce, SaaS platforms, data & analytics, or customer portals.
Why Join Us
Work with a passionate, high-impact team focused on building innovative digital solutions for our healthcare provider internal and consumer customers
Influence the direction of key products and drive visible outcomes consistent with business vision.
Opportunity to work directly with customers and help shape digital experiences from the ground up.
Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.
