Provide Tier 2/3 technical support for packet core network solutions, diagnose and resolve network faults, and serve as a primary technical point of contact for customer support requests.
Requirements
- Plan and execute technical tasks requiring specialist skills in own professional area
- Work independently to solve customer request cases and report according to processes
- Identify and solve technical problems
- Share knowledge in own professional area
- Support areas by participating in emergency and 24/7 duty (emergency duty on rotational basis only for limited time in a month)
- Experience with troubleshooting tools, Trace & log file analysis tools, and with measuring equipment PACO
Benefits
- Life at Nokia is about advancing connectivity to secure a brighter world
