Pre-sales Solutions Consultant

Redefine the future of customer experiences. One conversation at a time.

We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.

Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication.

If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place.

Build Amazing - Deliver Amazing - Live Amazing - Be Amazing

Nextiva is looking for a bilingual (Spanish and English) CX experienced Pre-Sales Solution Consultant who has a strong desire to demonstrate their technical and sales skills by soliciting business requirements, developing a technical sales strategy, configuring and successfully demonstrating the solutions that address our customers business requirements and provide value.

This individual will work with our international sales organization to grow our brand presence and market share in the customer experience management industry. In this role, you will be responsible for demonstrating the value of our AI-powered engagement platform and the impact it can have on prospective customers' businesses in enterprise, Service Provider (SP), System Integrator (SI), and Business Process Outsourcer (BPO) markets.

Key Responsibilities:

• You will be a key member of account teams with sales and other internal stakeholders for our identified markets
• Aligning innovative strategies to technology solutions for complex accounts. This role focuses on partnering with clients and collaborating with internal sales team members to drive consensus on a valuable solution for the client and/or partner
• Understand the client's problems and challenges, capture the opportunity, drive innovative ideas, and recommend practical next steps
• Bring focus to a client's decision-making process by communicating and evaluating solution options clearly and effectively
• Product Demos: Demonstrate through software demos how Nextiva can make an impact on the client's business challenges. This includes the delivery of software demonstrations and the construction of future state customer journeys
• "Solutioning" is fundamental to this role. It is important to realize that a component of the responsibilities will include assisting the customer, account executive, and customer success teams with the discovery, analysis, and recommendation of strategic solutions for the customer
• Convey a deep understanding of both our solution and the customer's environment
• Contribute to developing cross-functional solutions guides & templates to make the process more repeatable and effective
• Ability to travel based on territory alignment and region
• Applicants based in Spain are strongly preferred

Qualifications:

• 5+ years of experience in a pre-sales role for a Contact Center solution provider, BPO, CCaaS provider, or similar
• Prior success in selling the value of Customer Experience, contact center, or related solutions
• Strong familiarity and technical knowledge of omni-channel engagement, conversational AI, social & reputation management, and other customer service software solutions
• Strong familiarity with Google Cloud Platform and CCAI/Dialogflow/Vertex
• Strong working knowledge of data and application architectures, with a focus on administration, application integrations, reporting, and business analytics (i.e. Google Looker, PowerBI)
• Ability to leverage APIs with external systems to deliver customer journey demonstrations and develop customer-facing statements of work
• Ability to customize web layouts for custom demonstrations (HTML/CSS)
• Bachelor's degree in computer science, software engineering, or equivalent relevant experience strongly preferred
• Strong oral, written, presentation, collaboration, and interpersonal communication skills in both Spanish and English are required
• Ability to work as part of a team to solve both technical and sales-related problems

Nextiva Core Competencies / DNA:

• Drives Results: The successful candidate will be action oriented, with a passion for solving problems. They will bring clarity and simplicity to ambiguous situations. This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success. They are a change agent, prepared to lead and drive changes as we transform.
• Critical Thinker: The successful candidate is fact based and data driven, able to understand and articulate the “why,” identifying key drivers and learning from the past. They are forward-thinking, anticipating problems before they arise. They’ll recommend and action well thought out solutions, understanding the risks and dependencies.
• Right Attitude: The successful candidate will be team-oriented, collaborative and competitive with a winning mindset; they’re resilient and able to easily bounce back from setbacks. They will be able to zoom in / out, willing to be hands-on to help solve important problems while being a motivating figure for the team along the way. They will embrace a culture of service and learning with a focus on caring, supporting and respecting our customers and team members.

Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog.