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Newfold DigitalND

Technical Content Specialist

At Newfold Digital, we are passionate about building lasting relationships with our customers and empowering them to succeed online.

Newfold Digital

Employee count: 1001-5000

United States only

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Bluehost is seeking a Technical Content Specialist to create and maintain clear, accurate technical documentation for internal teams and customers. The role involves authoring step-by-step tutorials, developing SOPs and compliance documentation, and utilizing AI-driven content and SEO strategies to improve content visibility and self-service capabilities.

Requirements

  • Subject matter expert in Linux, CLI, and related tools and products
  • Self-motivated, accountable team player with strong analytical and problem-solving skills
  • Excellent written communication skills in English
  • Experience in a customer success-focused environment
  • Familiarity with knowledge and content management systems such as Pega, Confluence, and Atlassian Suite
  • Solid understanding of web standards, including HTML, CSS, and SEO best practices
  • Familiarity with visual and multimedia tools (e.g., Adobe Creative Cloud, Snagit)

Benefits

  • Health Insurance options
  • HSA
  • Medical
  • Dental
  • Vision
  • Matching 401K
  • Life/AD&D/STD/LTD
  • Tuition Reimbursement
  • Pet Insurance
  • Generous vacation policy

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Mid-level

Location requirements

Hiring timezones

United States +/- 0 hours

About Newfold Digital

Learn more about Newfold Digital and their company culture.

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At Newfold Digital, we are passionate about building lasting relationships with our customers and empowering them to succeed online. As a leading web presence solutions provider, we serve millions of small-to-medium businesses globally, ensuring they have the tools, resources, and assistance they need to thrive in the digital landscape. Through our expansive portfolio of brands—including Bluehost, HostGator, Web.com, and Network Solutions—we offer a comprehensive range of services from domain registrations and web hosting to website design and online marketing tools.

Our mission is to power the success of our customers wherever they are on their journey, fostering strong partnerships through customized support that meets their unique needs. We pride ourselves on delivering results that bring real value to businesses of all sizes. We also understand the importance of collaboration; our values reflect our commitment to teamwork, continuous learning, and supporting one another. We strive to create inclusive spaces for innovative ideas that empower our team and customers alike, helping them achieve their online goals with maximum efficiency.

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Newfold Digital

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