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New Era TechnologyNT

ITMS Patching Specialist

New Era Technology is a leading managed service provider, specializing in technology solutions that enhance connectivity and operational efficiency globally.

New Era Technology

Employee count: 1001-5000

India only

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Join New Era Technology, where People First is at the heart of everything we do. We are seeking a proactive and detail-oriented Level 2 IT Technician to support patching and maintenance within an IT Service Management (ITSM) environment.

Requirements

  • 3+ years' experience as a Systems Engineer
  • Ability to troubleshoot, Analyze, and configure VMware, O365, backups, desktops, Window, client/server in a variety of Operating Systems
  • Proven track record and experience with Microsoft, Mac, and Virtual services
  • Participate in planning and execution of new and existing equipment hardware and firmware upgrades, including patching
  • Working technical knowledge of current network hardware, protocols, and internet standards
  • Strong background with ticketing systems and tracking work
  • 2+ years in a customer facing role, MSP preferred
  • 2+ years working with SaaS products

Benefits

  • Competitive compensation and benefits package
  • Fully remote flexibility with a collaborative global team
  • Continuous learning and career growth opportunities

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Mid-level

Location requirements

Hiring timezones

India +/- 0 hours

About New Era Technology

Learn more about New Era Technology and their company culture.

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New Era Technology is a global managed technology service provider with a strong commitment to assisting organizations in navigating the complexities of the digital age. We provide bespoke technology solutions designed to securely connect people, places, and information across various industries, including healthcare, finance, and education. Our extensive team comprises Engineers, Designers, Installers, Technicians, and Sales Professionals, each equipped with advanced training and certification to offer hands-on, collaborative consultation throughout the technology implementation process.

With over 20,000 satisfied customers worldwide, we deliver exceptional service through our wide range of solutions that includes cloud services, cybersecurity, digital transformation, and a deep understanding of collaborative technology. Our aim is not only to enhance operational efficiency but also to elevate the overall experience of both our clients and their end users. We have established a significant presence with more than 80 offices globally and are dedicated to evolving our service offerings to meet the changing needs of the technological landscape.

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New Era Technology

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