Join New Era Technology, where People First is at the heart of everything we do. We are seeking a proactive and detail-oriented Level 2 IT Technician to support patching and maintenance within an IT Service Management (ITSM) environment.
Requirements
- 3+ years' experience as a Systems Engineer
- Ability to troubleshoot, Analyze, and configure VMware, O365, backups, desktops, Window, client/server in a variety of Operating Systems
- Proven track record and experience with Microsoft, Mac, and Virtual services
- Participate in planning and execution of new and existing equipment hardware and firmware upgrades, including patching
- Working technical knowledge of current network hardware, protocols, and internet standards
- Strong background with ticketing systems and tracking work
- 2+ years in a customer facing role, MSP preferred
- 2+ years working with SaaS products
Benefits
- Competitive compensation and benefits package
- Fully remote flexibility with a collaborative global team
- Continuous learning and career growth opportunities
