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NETGEARNE

L2 Technical Support Engineer

NETGEAR, Inc. is a leading provider of networking products and services that connect people and businesses through advanced connectivity solutions.

NETGEAR

Employee count: 501-1000

Taiwan only

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As a Level 2 Technical Support Engineer at NETGEAR, you will deliver high-quality technical assistance to business customers, troubleshoot customer issues, and collaborate with internal teams to deliver effective solutions.

Requirements

  • Bachelor’s degree in Information Technology, Engineering, or a related technical field
  • CCNA, CompTIA Network+, or equivalent certification (or relevant experience)
  • Minimum of 2 years of experience in technical support, preferably in a networking-focused role
  • Fluency in Mandarin (required)
  • Professional working proficiency in English (spoken and written)
  • Strong analytical and troubleshooting skills for both wired and wireless networking issues
  • Familiarity with remote diagnostic tools and ticketing systems
  • Ability to manage multiple priorities and perform effectively under pressure
  • Team-oriented, adaptable, and eager to learn

Benefits

  • Competitive salary
  • Benefits package
  • Opportunities for career growth and development

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Location requirements

Hiring timezones

Taiwan +/- 0 hours

About NETGEAR

Learn more about NETGEAR and their company culture.

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At NETGEAR, we turn ideas into innovative networking products that connect people, power businesses, and advance the way we live. Easy to use, powerful, and smart solutions are at the core of our offerings. For home, NETGEAR provides state-of-the-art wireless internet connectivity technologies that enable users to stream and connect seamlessly across devices. We deliver the fastest speeds, extensive coverage, and high performance to meet the demands of modern households. Our solutions ensure that every connected device within a home functions flawlessly, providing an unparalleled user experience.

For businesses, confidence in connectivity is vital. NETGEAR offers comprehensive networking solutions tailored to small and mid-size businesses, empowering them to conduct operations securely and efficiently. Our range of reliable and affordable networking products simplifies the installation and maintenance process, allowing businesses to focus on growth. Additionally, we cater to service providers with an array of solutions designed to meet the connectivity needs of residential and commercial clients. Our commitment to innovation ensures our products stay at the forefront of technology, meeting the demands of tomorrow’s networks.

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NETGEAR

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