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Nestlé FoodsNF

CES Advisor - Portuguese Speaker

Nestlé S.A. is a Swiss multinational food and drink processing conglomerate, the largest food company in the world by revenue, offering a wide portfolio of products in over 180 countries.

Nestlé Foods

Employee count: 5000+

Portugal only

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CES Advisor - Portuguese Speaker, assist Nestlé consumers with questions and doubts, resolve customer queries, recommend solutions, and guide product users through features via phone, email, chat, and social media platforms.

Requirements

  • Fluent Spoken and Written Knowledge in Portuguese
  • Ability to adapt tone of voice to different brands and written channels
  • Experience as a Customer Support Specialist or similar CS role
  • Customer management orientation
  • Familiarity with Nestlé industry is a plus
  • Understanding of how CRM systems work
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities
  • Attention to details

Benefits

  • Competitive salary and annual bonus according to your performance
  • Meal allowance card
  • Flex Benefits - at NBS you can choose what benefits are more suitable for you
  • Make part of the Nestlé Club and get discount in several partners
  • Free coffee (and good coffee) at the office
  • Shop with special discounts for employees
  • Company equipment according to professional needs
  • Medical support available at the office (in Lisbon)
  • E-learning courses and training program to get you where you aim to be
  • Career progression and possibilities for international career

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Location requirements

Hiring timezones

Portugal +/- 0 hours

About Nestlé Foods

Learn more about Nestlé Foods and their company culture.

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At Nestlé, our purpose is to unlock the power of food to enhance quality of life for everyone, today and for generations to come. This is what motivates us and is reflected in everything we do. We believe in the power of food to enhance lives, a belief that has driven our company for over 150 years since Henri Nestlé and the Page brothers laid our foundations. Today, with around 277,000 employees and a presence in 185 countries, we continue this legacy. Our values are rooted in respect: respect for ourselves, for others, for diversity, and for the future. This means acting with integrity, fairness, and authenticity in all our interactions. We strive to create a climate of mutual trust by delivering on our promises, ensuring quality in our products and everything we undertake. Respect for diversity and inclusion means embracing different ways of thinking and other cultures, fostering openness in all our interactions, both within and outside our company. Furthermore, our respect for the world's future and for the generations that will follow compels us to act with responsibility and courage, even when faced with difficult decisions.

Our culture is one of continuous improvement and a relentless pursuit of excellence. We serve with passion, working tirelessly to understand and meet the needs of individuals and families worldwide. We believe true success is built over time, which is why we make decisions with a long-term perspective while ensuring we meet our current commitments. Innovation is at the heart of what we do; we embrace the fast-changing world as a source of inspiration and new possibilities, applying creative thinking, leading-edge science, and technology to turn insights into action. We are committed to supporting thriving, resilient communities and stewarding resources for future generations. This commitment extends to our sustainability goals, including achieving net zero emissions by 2050 and advancing recycling infrastructure. Our people are empowered to have bold ambitions, challenge the status quo, and pioneer new ideas in an innovative, fast-paced environment. We aim to foster a diverse workforce and an inclusive culture where everyone can bring their best selves and unique perspectives to every challenge. This is how we contribute to society while ensuring the long-term success of our company, striving to shape a better and healthier world.

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Nestlé Foods

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