Head of Client Services

About NeoReach

NeoReach is a creator-technology company and influencer marketing leader trusted by Fortune 500 brands, global enterprises, and disruptive startups to deliver campaigns that move culture and drive real business outcomes.

We blend agency excellence with technology innovation, powering programs through proprietary creator-data infrastructure, performance tools, AI-enabled workflows, and a platform ecosystem that makes influencer marketing more intelligent, more scalable, and more ROI-driven.

As we enter our next chapter, we are elevating our client experience, expanding our managed services division, and deepening our commitment to delivering creativity, clarity, and meaningful impact for every brand we work with.

The Head of Client Services will be a cornerstone of that expansion and will help shape how we service clients, how we scale, and how we define best-in-class partnership in the creator economy.

Role Overview

The Head of Client Services is a senior leadership role responsible for owning NeoReach’s client portfolio, elevating the quality of our work, and leading a high-performance team of campaign operators, account directors, and talent managers.

This is not a maintenance role. It is a builder role. You will have the mandate to redesign processes, establish standards, and influence the evolution of our client services organization and tech-enabled service offering.

You will serve as a strategic partner to our largest clients while giving your teams the clarity, leadership, and direction needed to deliver at the highest level. You will operate at the intersection of social strategy, creator partnerships, operational excellence, and product evolution, partnering directly with the executive team to push innovation forward.

This role is ideal for someone who wants to step into true ownership rather than simply manage accounts.

Key Responsibilities

Client Leadership and Strategic Partnership

• Own the senior-level relationships across NeoReach’s highest-value accounts and ensure trust, transparency, and long-term retention.
• Lead strategic conversations that help brands navigate culture, social platforms, and creator ecosystems with clarity and confidence.
• Challenge assumptions, guide decision-making, and ensure programs are built on insight-driven strategy rather than guesswork.

Team Leadership and Culture Building

• Lead and grow a team of account managers, client strategists, and campaign operators.
• Build a culture rooted in critical thinking, ownership, mentorship, and creative problem-solving.
• Ensure your team has the systems, resources, and structure needed to consistently deliver exceptional work.
• Enforce the basics.

Operational Excellence and Process Ownership

• Redesign and optimize client delivery frameworks, reporting standards, communication touchpoints, and quality assurance processes.
• Partner with Operations leadership to ensure campaigns launch flawlessly, creators are managed efficiently, and deliverables exceed client expectations.
• Implement workflows that increase clarity, speed, and accountability across the organization.

Innovation, Product Influence, and Tech Enablement

• Collaborate with Product and Executive teams to influence NeoReach’s evolving technology stack, including client dashboards, reporting tools, and AI-enabled workflows.
• Translate client needs and pain points into product insights and roadmap recommendations.
• Ensure our tech plus services model gives clients a differentiated and modern experience that competitors cannot match.

Revenue, Margins, and Account Growth

• Own each campaign P&L, revenue forecasting, renewal strategy, and upsell paths across our managed portfolio.
• Collaborate with Sales on pitches, scopes, and SOWs with clear and sustainable delivery plans.
• Guide margin strategy, resource allocation, and pricing to ensure revenue growth and operational health.

Requirements

Experience

• 7 to 12 years in influencer marketing, digital or social strategy, creator partnerships, or agency client leadership.
• Proven experience leading client services or account teams at a digital or social-first agency.
• Strong understanding of YouTube, TikTok, Instagram, Meta, Twitch, and emerging platforms and how creators influence culture and conversion.

Leadership Style

• High EQ, exceptional communication, and a mentorship-first approach.
• Known for elevating teams and building relationships based on trust, clarity, and shared ambition.
• Able to navigate ambiguity, create structure, and inspire confidence in fast-moving environments.

Strategic Intuition

• Able to anticipate platform shifts, creator trends, and performance opportunities.
• Comfortable challenging briefs, reframing client asks, and pushing for work that drives real business impact.

Operational Instincts

• Adept at diagnosing workflow issues, improving cross-functional processes, and building structures that scale.
• Strong understanding of margins, revenue planning, resource allocation, and delivery costs.

Bonus

• Experience operating in hybrid agency and tech environments.
• Background in creator licensing, usage rights, performance marketing, or paid media amplification.
• Exposure to AI-enabled creative workflows, creator CRM tools, or proprietary influencer marketing platforms.

Why This Role Is a Career Move

Autonomy and Ownership

You will own the client services function, its structure, its standards, its culture, and its performance.

Clear Path to Executive Leadership

This role has direct executive visibility and a clear upward trajectory.

Influence on Product Innovation

You will help shape the tools and workflows that define how the industry evolves.

Build Something That Scales

You will help architect the next-generation service model for a hybrid agency and tech company rather than maintain legacy systems.

Work That Shapes Culture

You will lead programs that influence culture, creators, and the brands people love.