Senior Full Stack Developer (AWS Connect Integration)

Senior Full Stack Developer (AWS Connect Integration)

Location: Remote Latin America Preferred
Type of Contract: Full-Time
Salary Range: Competitive USD Compensation (with performance bonuses)
Language Requirements: Excellent English proficiency (written and spoken) REQUIRED

We are seeking a skilled Senior Full Stack Developer with in-depth knowledge of AWS Connect to join our team in delivering advanced contact center and communication solutions. You will play a key role in architecting, developing, and integrating backend and frontend components that leverage AWS Connect for large-scale enterprise environments. Your work will directly impact customer engagement, service reliability, and system scalability across global clients.

Key Responsibilities

• Design, develop, and maintain scalable backend services and APIs integrated with AWS Connect.

• Implement real-time data flows and event-driven architectures using AWS Lambda, SQS, and SNS.

• Customize and extend AWS Connect features (contact flows, routing, integrations with CRM and ticketing systems).

• Collaborate with DevOps to ensure secure, high-availability AWS environments using CloudFormation or Terraform.

• Integrate third-party tools such as Amazon Lex, Kinesis, or external telephony APIs.

• Monitor, optimize, and troubleshoot AWS Connect performance and related microservices.

Must-Have Qualifications

• 5+ years of professional software development experience (Full Stack or Backend-focused).

• In-depth hands-on experience with AWS Connect, including API integrations, contact flows, and telephony configurations.

• Strong proficiency with at least one backend language (Preferably Node.js).

• Experience designing and deploying serverless applications using AWS Lambda and related services.

• Solid understanding of RESTful API design, authentication (OAuth2, JWT), and microservices.

• Familiarity with infrastructure-as-code (CloudFormation, Terraform) and CI/CD pipelines.

• Strong debugging and performance optimization skills across distributed systems.

Preferred Qualifications

• AWS Certification (Developer, Solutions Architect, or DevOps Engineer).

• Experience integrating AWS Connect with Salesforce, Zendesk, or ServiceNow.

• Exposure to monitoring tools such as CloudWatch, Datadog, or Sentry.

• Experience with VoIP, SIP, or other telephony protocols.

Benefits & Perks

• Competitive USD compensation with performance-based bonuses.

• Fully remote work with flexible hours and generous paid time off.

• Annual learning budget for AWS certifications, conferences, and training.

• Direct collaboration with enterprise clients in communications, retail, and financial sectors.

• Annual company retreat and regular virtual team-building events.

• Transparent compensation structure and clear career progression opportunities.