The Senior Manager, Process Optimization & Delivery Excellence drives continuous improvement across Business and Technical Operations. This role partners with leaders throughout the organization to identify inefficiencies, design scalable workflows, and implement best practices that enhance delivery velocity, quality, and effectiveness.
Serving as both strategic consultant and hands-on contributor, this leader optimizes processes across PMO, vendor governance, change management, and technology functions while stepping in to support critical strategic programs when needed. The role emphasizes foundational process improvement first, then leverages emerging technologies to operationalize and scale efficiencies.
Key Responsibilities
Enterprise Process Optimization
- Assess current state processes across operations and technology functions to identify gaps, bottlenecks, and improvement opportunities
- Design and implement optimized processes that improve efficiency, reduce cycle time, and enhance quality across program delivery, vendor management, and change initiatives
- Establish process standards, documentation, and governance frameworks that scale across the organization
- Lead process mapping workshops and value stream analysis sessions with cross-functional stakeholders
Delivery Excellence & Performance Management
- Define and track key performance indicators (KPIs) and metrics that measure operational health, delivery effectiveness, and process maturity
- Build dashboards and reporting mechanisms that provide visibility into process performance and improvement trends
- Conduct root cause analysis on delivery challenges and implement corrective actions
- Drive data-driven decision making through analytics, benchmarking, and trend analysis
Continuous Improvement & Methodology
- Champion Lean, Six Sigma, Agile, or other continuous improvement methodologies across the organization
- Facilitate kaizen events, process improvement workshops, and retrospectives to foster a culture of continuous learning
- Identify and prioritize improvement initiatives based on business impact, feasibility, and strategic alignment
- Build capability across teams to identify and implement their own process improvements
Cross-Functional Collaboration
- Partner with Strategic Delivery leadership to optimize program management standards, vendor governance standards, tools, and delivery frameworks
- Provide hands-on program support for strategic initiatives during high-demand periods, using embedded experience to identify real-time optimization opportunities
- Collaborate with vendor governance teams to streamline procurement, onboarding, and performance management processes
- Work with change management and communications teams to ensure process changes are effectively adopted
- Engage with technology leadership to align process improvements with technical architecture and tooling strategies
Tools, Automation & Scalability
- Evaluate and recommend process automation opportunities and digital workflow tools, considering AI for documentation, AI copilots for productivity and intelligent process mining tools
- Identify opportunities to leverage AI and machine learning to enhance process efficiency, decision-making and predictive analytics
- Partner with technology teams to implement automation solutions that reduce manual effort and human error
- Ensure process documentation is accessible, current, and integrated into knowledge management systems
- Build scalable frameworks that enable repeatable excellence
Required Experience & Skills
- 8-10+ years of experience in process improvement, operational excellence, or delivery management roles
- Proven track record optimizing processes in technology, operations, or program delivery environments
- Strong knowledge of process improvement methodologies (Lean, Six Sigma, Agile, Kaizen)
- Experience with process mapping, value stream analysis, and root cause analysis techniques
- Demonstrated ability to work cross-functionally and influence without direct authority
- Proficiency with process management and visualization tools (e.g., Visio, Lucidchart, Miro, Smartsheet)
- Strong analytical and problem-solving skills with experience using data to drive decisions
- Excellent communication and stakeholder management skills
Preferred Qualifications
- Certification in Lean Six Sigma (Green Belt or Black Belt), PMP, Agile/Scrum (CSM, SAFe), or related disciplines
- Experience with workflow automation tools and platforms
- Background in PMO operations, vendor management, or change management
- Knowledge of project and portfolio management tools (e.g., Jira, MS Project, Smartsheet)
- Experience in media, entertainment, or technology industries
- Strong facilitation and workshop leadership skills
- Self-starter with entrepreneurial mindset and ability to drive results with minimal direction
- Passion for operational excellence and co
Additional Requirements:
- Fully Remote: This position has been designated as fully remote, meaning that the position is expected to contribute from a non-Versant worksite, most commonly an employee’s residence.
This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $130,000 - $165,000 (bonus eligible).
We are accepting applications for this position on an ongoing basis.
As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.
Although you'll be hired as an NBCU employee, your employment and the responsibilities associated with this job likely will transition to Versant in the future. By joining at this pivotal time, you'll be a part of this exciting company as it takes shape.
NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.
Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.
Comcast NBCUniversal has announced its intent to create a new publicly traded company ('Versant') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.
United States
CA and US only
