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NarvarNA

Head of Information Security

Narvar is an intelligent customer experience platform that helps retailers inspire long-term customer loyalty through seamless post-purchase experiences.

Narvar

Employee count: 201-500

Salary: 200k-300k CAD

Canada only

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Narvar is growing! We are looking for a Head of Information Security to spearhead security at Narvar, where you'll help drive decisions on how best to secure our platform products. This role is incredibly critical to all things security at Narvar and for our consumer-facing SaaS products.

Day-to-day

  • Develop, implement, and monitor a strategic, comprehensive enterprise information security and IT risk management program.
  • Work directly with the business units to facilitate risk assessment and risk management processes, and work with stakeholders throughout the enterprise on identifying acceptable levels of residual risk.
  • Manage the development and implementation of global security policy, standards, guidelines and procedures to ensure ongoing maintenance of security.
  • Incident response planning and the investigation of security breaches, and assist with disciplinary and legal matters associated with such breaches.
  • Provide strategic risk guidance for IT projects, including the evaluation and recommendation of technical controls.
  • Provide assessments on privacy, security risks, security maturity, security controls, and gaps
  • Responding to security incidents and breaches

What we’re looking for

  • BS/MS in computer science, information systems, or equivalent
  • Minimum of 10 years of experience in cloud application security, with demonstrated experience supporting product teams with technical design input and security risk analysis.
  • Secure coding and safe computing practices and code development
  • Web security assessment (authentication and authorization, tokens, input validation, SSL, etc).
  • Security architecture and risk mitigation for enterprise networks or cloud hardware infrastructure.
  • Demonstrated understanding of network protocols (TCP/UDP, SSH, TLS, DNS, DHCP, IPMI, SNMP, etc).
  • Knowledgeable about product security features, such as cryptography, blinding, etc
  • Ability to analyze and stress-test software and conduct security design reviews
  • Demonstrated experience in penetration testing, vulnerability scanning, static dynamic source code analysis tools and techniques
  • Familiarity with performing product security assessments, threat models, server side and network security, and various cryptographic algorithms and libraries
  • Hands-on experience in finding software exploits and security holes
  • Experience in secure coding and code analysis
  • Solid knowledge of operating system designs, access and priority models

Why Narvar?

We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform!

From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Sonos, Nike, and 1500+ other brands. With hubs in San Francisco, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages.

Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Below is the estimated annual salary for this position and does not include the other components that make up a Narvar offer including: annual bonus, equity, and benefits.
The range reflects the minimum and maximum target for new hire salaries for the position across the US. Within the range, individual compensation packages are based on factors unique to each candidate, including but not limited to, skill set, education and certifications, and work location.
Narvar Pay Range
$200,000$300,000 CAD

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About the job

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Posted on

Job type

Full Time

Experience level

Executive

Salary

Salary: 200k-300k CAD

Location requirements

Hiring timezones

Canada +/- 0 hours

About Narvar

Learn more about Narvar and their company culture.

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At Narvar, we are fundamentally reshaping the post-purchase landscape through pioneering technology and a relentless focus on innovation. Our platform is engineered to transform the critical, yet often overlooked, phase of the customer journey into a powerful engine for loyalty and growth. By leveraging sophisticated artificial intelligence and machine learning algorithms, we empower over 1,500 of the world's most admired brands—including industry giants like Sephora, Levi's, and LVMH—to deliver seamless, personalized, and proactive experiences that don't just meet, but anticipate consumer needs. Our proprietary intelligent platform, IRIS™, processes billions of data points from countless consumer interactions, enabling us to provide unparalleled insights and predictive analytics. This allows our partners to offer precise delivery estimates, streamline returns, and communicate with customers across a multitude of channels with exceptional clarity and relevance.

Our commitment to innovation extends beyond just tracking and returns. We are at the forefront of developing solutions that tackle complex challenges such as delivery claim fraud and operational inefficiencies. Narvar's advanced AI-driven tools help retailers protect their revenue by intelligently identifying and mitigating risk, while simultaneously enhancing the experience for legitimate customers. We are not merely providing software; we are building a comprehensive ecosystem that connects retailers, carriers, and consumers in a more transparent and efficient way. Through our groundbreaking technology, we are revolutionizing the post-purchase journey, turning what was once a cost center into a significant opportunity for brands to build trust, foster advocacy, and secure sustainable, long-term growth in an increasingly competitive e-commerce environment. Narvar is dedicated to simplifying the everyday lives of consumers by making every post-purchase interaction a moment of delight.

Employee benefits

Learn about the employee benefits and perks provided at Narvar.

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Paid sick days

Narvar offers paid sick days for employees.

401(K)

Narvar offers a 401(K) retirement savings plan.

Paid holidays

Narvar offers paid time off for recognized holidays.

Life Insurance

Narvar offers life insurance coverage to its employees.

View Narvar's employee benefits
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Narvar

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