United States onlySupervises a team of representatives providing remote technical support to internal and external customers concerning complex mechanical, electronic, and operational aspects of machines.
Requirements
- Develop and manage call center assignments
- Provide ongoing training and mentorship to technical representatives
- Track and report on key performance indicators
- Develop and implement formal training plan
- Manage Technical Support internal issue escalation
- Provide complex remote technical assistance
- Actively participate in normal and 24/7 after-hours helpdesk schedule
- Foster an energetic and professional team dynamic
Benefits
- Paid Time Off
- Health Insurance
- Dental Insurance
- Vision Insurance
- Retirement Plan
