Technical Writer

Company Overview

At Motorola Solutions, we’re guided by a shared purpose – helping people be their best in the moments that matter – and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We’re solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That’s mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We’re solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that’s critical to connect those in need with those who can help. The work we do here matters.

Aperçu de l’entreprise

Chez Motorola Solutions, nous sommes guidés par un objectif commun: aider les gens à donner le meilleur d’eux-mêmes dans les moments les plus importants - et nous sommes à la hauteur de notre engagement en créant des solutions sécurisées. Parce que les gens ne peuvent donner le meilleur d’eux-mêmes que lorsqu’ils se sentent en sécurité et qu’ils le sont. Nous créons des solutions sécurisées en développant les meilleures technologies intégrées à travers les écosystèmes de sûreté et de sécurité. Qu’il s’agisse d’appareils et de réseaux de communications essentiels, d’une sécurité vidéo et d’un contrôle d’accès basés sur l’IA ou d’une capacité d’unir la voix, vidéo et les données dans un seul centre de commandement. Nous créons des solutions sécurisées en connectant les agences de sécurité publique et les entreprises, permettant ainsi une collaboration essentielle entre les personnes qui ont besoin d’aide et les personnes pouvant aider. Le travail que nous accomplissons ici est primordial.

Department Overview

Job Description

• Lead the migration of existing documentation from Microsoft Word or PDF into Madcap Flare.

• Plan, write, and publish documentation for software/hardware releases and new product introductions, as the main writer or part of a team. Create user-friendly documentation that prioritizes customer experience.

• Driving and executing improvements through cross-functional collaboration and leading by influence.

• Improve processes and tools through collaboration with others and creative problem-solving.

• Identify, suggest and champion new solutions to improve documentation quality and customer content experience.

• Analyzing processes, tools, and deliverables to identify areas for improvement within the team and for collaboration across the business.

• Assist with the evolution of our approach to customer-first content, collaborating with and managing change with organizations like Engineering, UX, Training, Support & Marketing.

• Assist with onboarding and mentoring to enable team growth.

• Adapt to constraints through open collaboration with internal and external teams.

• Work with cross-functional teams to review and finalize the documentation for the product release and to maintain the documentation after release.

Qualifications

• A relevant bachelor's degree and 1 years of experience technical writing for software or hardware documentation, or 3+ years of technical writing experience

• Strong proficiency in Madcap Flare and Adobe Creative Suite (Illustrator and InDesign)

• Experience creating HTML-first documentation where every page is page one, as well as other publication types

• Knowledge of git-based source control and localization workflows

• Familiarity with Jira and Confluence

Your competitive advantages

• Experienced with the challenges of working on a content migration project

• History of approaching content as a customer advocate, knowing how to deliver great customer experiences for technical content

• Skilled with consensus building with separate teams across the business

• Dogged efficiency builder, focused on how to drive process improvement

• Experienced with using 3D modeling software such as CAD to create hardware installation images

• And if you bring an understanding of how to automate processes and make everyone's lives easier, we definitely want to hear from you!

This position is a remote position and candidates can be located anywhere in Canada.

Basic Requirements

• Bachelor's degree and 1 years of experience technical writing for software or hardware documentation.

• OR 3+ years of technical writing experience

Travel Requirements

Relocation Provided

Position Type

Referral Payment Plan

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].

Motorola Solutions adopte, favorise et promeut les principes de diversité, d’équité et d’inclusion. Nous encourageons et accueillons les candidatures de toutes les personnes qualifiées, quelles que soient leur race, origines ethnique, religion ou croyance, orientation sexuelle, identité et expression sexuelle, statut d’anciens combattants ou tout autre statut protégé par la Loi.

Nous sommes fiers de notre culture axée sur les personnes et les communautés, encourageant ainsi chaque Motorolan d’être la version la plus authentique de lui-même dans ses responsabilités afin de tenir la promesse d’un monde plus sécuritaire.

Si vous souhaitez vous joindre à notre communauté mais croyez que vous ne possédez pas toutes les exigences requises pour le poste convoité, nous aimerions tout de même connaître les raisons pour lesquelles vous pensez être un excellent candidat pour notre équipe.

Nous offrons également des mesures d’adaptation pendant toutes les étapes du processus d’embauche afin de favoriser l’inclusion des personnes vivant avec un handicap physique et/ou mental. Si vous avez besoin de mesures d’adaptation, svp nous faire parvenir un courriel à [email protected].