Customer Success Manager - EMEA Remote

Motorola Solutions is seeking a Customer Success Manager to promote adoption, revenue retention and growth, and customer advocacy for key customers in the Fixed Video & Access division. This role will deliver strategic offerings and services to drive successful product adoption and business outcomes for customers. The ideal candidate will have 5+ years of account management and/or customer success experience in a SaaS company, extensive Salesforce experience, and a strong understanding of the security industry and video or access control systems.

Requirements

• Identify key customers in the EMEA region to deliver CSM services to
• Execute on established strategies to maximize business and product value
• Develop and deliver best practices, KPIs, and strategies for account adoption, retention, expansion, and advocacy
• Drive time-to-value and ROI metrics by enabling rapid and successful onboarding, adoption, and business value
• Guide the use and improvement of key systems and deliverables
• Work closely with sales and marketing on customer advocacy, reviews, and lead generation strategies
• Lead cross-functional collaboration with sales, support, and product teams
• Spread awareness of Customer Success across the sales and partner community in EMEA

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• Flexible Work Arrangements