Australia onlyPatient Experience Specialist role at Montu, a leading healthtech business in Australia. The role involves providing excellent patient experience through frontline support, handling inbound and outbound communications, and providing daily team support. The position is based in Brisbane, QLD, and is a full-time, remote work-from-home position.
Requirements
- Patient Service: Inbound and outbound customer enquiries at volume, identifying patient's needs, clarifying information, assisting with requests, and escalating to clinical team when required.
- Complaint resolution/customer retention: Displaying an empathetic and solution-centric attitude with a significant focus on patient success.
- Coordination between internal and external stakeholders: Maintaining accurate patient information, identifying and escalating priority issues affecting service delivery.
- Administrative tasks: Attending to document and process management, responding to information requests, finding solutions to resolve queries, and completing end-to-end case management.
Benefits
- Access to SAGED courses through the Greenhouse learning platform
- Rewards with over 450 retailers through our Reward and Recognition platform
- Full-time, work-from-home role
- Access to co-working spaces in select cities
- Mental health support through Unmind
- Private health insurance discount through Medibank
- Up to 8 weeks of paid parental leave
- Swag kits to celebrate key milestones
- Work from home equipment allowance benefit
